Full-time

Director of Operations and Support

11/17/2025

The Director of Operations and Support will lead the operations team across various sites in Europe, ensuring efficient onboarding and support for partners. They will oversee pharmaceutical logistics and collaborate with product managers to enhance operational processes.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Helfy was founded to improve the wellness and lifestyle of others through better healthcare services. As a fast-growing company, we redefine how users approach digital healthcare, making it quick, easy, and accessible to everyone online. Being a fast-growing startup, Helfy is changing the future of digital healthcare with an innovative line of solutions that places the users at the center of attention while offering them new and exciting ways to get their lives back on track. All, with complete confidence that they are getting the best service under the highest standards in digital healthcare. Our medical advisory board was hand-picked to become an elite team of professional doctors and pharmacists with years of experience in clinical practice. As a result, along with our other global departments, we strive to become the world’s leading digital healthcare company.

About the Role

We are HIRING a Director of Operations and Support to lead our European operations, drive logistical excellence, and ensure seamless experiences for partners and patients while scaling our global impact.

Responsibilities

Lead the operations team across the company’s sites
Ensure efficient onboarding and support of doctors and pharmacy partners across Europe
Oversee pharmaceutical logistics, including inventory management, deliveries, issue resolution, and vendor communication
Manage operational readiness and coordination for external collaborations (e.g., Uber)
Work closely with Customer Support to monitor feedback and proactively resolve service-related issues
Identify and improve processes to ensure seamless end-to-end experiences for patients
Collaborate with product managers and developers to build tools, dashboards, and workflows
Analyze the root causes of issues, including returned products, stock shortages, and delays
Drive initiatives to improve partner satisfaction and operational KPIs

Requirements

10 years of experience in Operations and Support roles within a global B2C company
5 years of experience managing global operations teams
Proven track record in managing operations
Strong background in working with multiple stakeholders and cross-functional teams
Solid understanding of logistics processes and partner management
Experience in implementing automations in customer support processes
Hands-on experience with chatbots, including daily operations, analysis, and process improvement

Key Skills

Operations ManagementLogisticsInventory ManagementVendor CommunicationCustomer SupportProcess ImprovementStakeholder ManagementCross-Functional CollaborationAutomation ImplementationChatbot OperationsIssue ResolutionData AnalysisTeam LeadershipPartner ManagementKPI ManagementFeedback Monitoring