Operations Manager

Description

Iron Tee Golf is a premier golf entertainment venue in Bettendorf, Iowa, featuring three levels of TrackMan-powered golf bays, a full-service restaurant and bar, an arcade, and event spaces. We combine top-tier technology, outstanding hospitality, and a vibrant atmosphere to deliver unforgettable experiences for families, friends, and corporate guests alike.

Position Overview

The Operations Manager oversees daily operations across the venue, ensuring smooth execution, exceptional guest experiences, and efficient coordination between departments. This role works closely with the Director of Operations, kitchen and bar leadership, and event teams to maintain high standards in service, safety, and performance.  You’ll be a hands-on leader who thrives in a fast-paced environment, balancing team management, operational oversight, and guest relations.

Responsibilities

• Lead and support front-line teams across the bar, restaurant, and bay operations to ensure excellent service and efficiency.
• Manage staffing schedules, labor control, and daily floor operations.
• Oversee event execution, coordinating with the Event Manager and culinary team for seamless group experiences.
• Monitor facility appearance, cleanliness, and safety standards.
• Collaborate with management to develop and implement operational policies, training programs, and SOPs.
• Support revenue goals by monitoring key performance indicators and identifying areas for improvement.
• Act as the Manager on Duty (MOD) during shifts, resolving guest concerns promptly and professionally.
• Partner with maintenance and facilities teams to address issues quickly and minimize downtime.
• Assist in hiring, onboarding, and performance coaching of staff members.

Requirements

• 3+ years of management experience in hospitality, restaurant, or entertainment operations.
• Proven leadership skills with the ability to motivate, train, and develop teams.
• Strong understanding of food, beverage, and service operations.
• Excellent communication and problem-solving abilities.
• Ability to multitask and adapt to changing priorities in a high-energy environment.
• Availability to work evenings, weekends, and holidays as needed.