Senior Client Account Specialist – Environmental Lab Services

Description

Lead Strategic Client Success Across Complex Environmental and Laboratory Accounts

Are you an experienced client services professional who excels at managing complex client portfolios, solving advanced challenges, and driving operational excellence? SPL is seeking an experienced Senior Client Account Specialist to lead complex environmental/laboratory projects and manage key client accounts. This role supports analytical testing workflows, regulatory deliverables, and cross-functional coordination across lab, field, QA/QC, sales, and operations teams. 

If you're ready to influence strategic client relationships, lead complex initiatives, and elevate operational performance, we want to meet you!

 Please Note: This is a Project Manager role that supports environmental testing, laboratory operations, and client project coordination.   This is not an IT or software project management position.  

What You’ll Do

• Serve as the lead point of contact for major and strategic client accounts, ensuring consistent, professional communication;
• Oversee complex environmental/laboratory projects, coordinating across laboratory, field, QA/QC, sales, and operations teams;
• Interpret regulatory requirements, analytical methods, accreditation standards, and client-specific needs to guide project execution;
• Review and approve reports, EDDs, regulatory deliverables, invoices, and technical documentation for accuracy and compliance;
• Provide technical expertise and escalation support for project managers and internal teams;
• Identify workflow gaps and lead process improvement initiatives to enhance efficiency, turnaround time (TAT), and client satisfaction;
• Support proposal development, pricing reviews, RFP responses, and client presentations;
• Mentor and train other Project Managers, helping build a strong, knowledgeable PM team;
• Perform other duties as assigned.

Why You’ll Love Working Here

•  Competitive salary with performance-based advancement opportunities;
•  Medical, dental, and vision insurance;
•  Paid parental leave for both parents;
•  Employee Assistance Program (EAP);
•  401(k) with company match;
•  Paid time off + paid holidays;
•  Monthly cell phone reimbursement.

Requirements

What You’ll Bring

• 5+ years in environmental, laboratory, or technical services project management;
• Strong understanding of analytical methods, QA/QC, regulatory programs;
• Experience coordinating multi-team workflows in fast-paced environments;
• Proficiency in Microsoft Office; LIMS/CRM experience preferred.

What This Role IS NOT:

• An IT, software development, Agile/Scrum, or technology project management role;
• A systems implementation role;
• A product or digital project lifecycle role.

Your Schedule & The Fine Print

• Full-time role following a standard Monday–Friday schedule;
• Flexibility to work beyond scheduled hours and provide after-hours phone support for urgent client or internal situations as required;
• Must be able to travel locally for client visits, meetings, or training activities, as needed.

Our Commitment to Diversity & Inclusion

At SPL, we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer, committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs, in accordance with applicable laws. If you need assistance or an accommodation during the application process, please let us know.

Visa Sponsorship

At this time, SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding, and we encourage you to explore other opportunities with us that may be a fit in the future.