Solutions Engineer

Description

Equal Employment Opportunity Statement

Klik Solutions is an equal opportunity employer and complies with all applicable federal, state, and local laws prohibiting discrimination in employment. In all hiring and employment practices, Klik Solutions does not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law.

Reasonable Accommodation Policy

Consistent with the Americans with Disabilities Act (ADA), Klik Solutions is committed to providing reasonable accommodations to qualified applicants and employees with disabilities. If you need assistance or accommodation due to a disability, please contact [HR contact information]. All requests for reasonable accommodation will be evaluated on a case-by-case basis in accordance with applicable laws.

About Klik Solutions

Klik Solutions has evolved far beyond its origins as a Managed Services Provider (MSP). Today, we are a comprehensive technology solutions provider offering a broad spectrum of services, including digital marketing, data services, software and application development and integration, compliance, security solutions, and cloud expertise.

We partner with our clients to provide end-to-end technology solutions, helping them thrive in the digital era through robust IT structures, strategic digital marketing, data-driven insights, regulatory compliance, security measures, and seamless software and application integration.

Position Overview

The Solutions Engineer plays a pivotal hybrid role combining network engineering expertise with solution architecture, onboarding, and client delivery responsibilities. This position ensures that client infrastructures — from network backbone to cloud architecture — are secure, resilient, and aligned with Klik’s design and compliance standards. Acting as both a technical architect and implementation leader, the Solutions Engineer designs, documents, and delivers solutions that meet client objectives while maintaining operational excellence through disciplined processes.

Role and Responsibilities:

Solution Design & Architecture

• Translate client business needs into secure, scalable network and infrastructure solutions.
• Design end-to-end architectures that include LAN/WAN/WLAN, cloud interconnectivity, and hybrid environments.
• Collaborate with Security and Compliance to embed zero-trust and segmentation principles into every design.
• Validate discovery documentation and ensure scope completeness before execution.

Network Engineering & Infrastructure Deployment

• Implement and optimize routing, switching, VLAN segmentation, and inter-site connectivity.
• Configure and maintain protocols such as BGP, OSPF/EIGRP, DHCP/DNS, NAT, and high-availability services (HSRP/VRRP).
• Deploy and support SD-WAN, site-to-site VPNs, and cloud networking for Azure/AWS environments.
• Manage IP schema design, address planning, and performance tuning for multi-tenant or hybrid environments.
• Conduct network lifecycle management: OS upgrades, config backups, failover testing, and capacity assessments.

 Client Onboarding & Integration 

• Lead technical onboarding for new clients, ensuring smooth transition into Klik’s managed environment.
• Assess existing infrastructure, perform gap analyses, and align configurations to Klik’s standards.
• Create documentation packages — network diagrams, device inventories, access controls, and logical topologies.
• Coordinate with Service Delivery and Support teams to validate readiness and maintain accountability.

Security, Compliance & Documentation

• Implement hardened configurations, MFA for admin access, and audit-ready documentation.
• Partner with Compliance to maintain PCI, HIPAA, or DoD/NIST-aligned network configurations.
• Maintain version-controlled topology maps, configuration repositories, and build/runbooks. 

Process & Workflow Leadership

• Own discovery, scoping, and planning workflows; ensure execution only follows validated scopes.
• Collaborate with Service Delivery Managers to schedule cutovers, communicate risks, and approve change plans.
• Provide mentorship to junior engineers, NOC, and Support teams on troubleshooting and documentation discipline.

Requirements

Behavioral Expectations and Performance Standards  

• Demonstrate proactive ownership of assigned networks and solution projects from discovery to completion.
• Communicate clearly with peers, clients, and leadership regarding project readiness and capacity.
• Balance architectural foresight with execution excellence — documenting before, during, and after each engagement.
• Model professionalism, teamwork, and consistency; avoid rework or bypassing process controls.

Qualifications

• 5–7+ years combined experience in network engineering and solution architecture (MSP or enterprise preferred).
• Proficiency in routing/switching, VLANs, VPNs, HA configurations, and cloud networking (Azure/AWS).
• Expertise in firewall platforms such as Fortinet, Palo Alto, Cisco/Meraki, or Sophos.
• Familiarity with network automation (PowerShell, Python, or Ansible) a plus.
• Excellent documentation, communication, and client-facing skills.
• Certifications preferred: CCNA/CCNP, Azure Network Engineer Associate, or AWS Solutions Architect.