Account Servicing Specialist

Description

Our ideal candidate is someone who is excited to become a part of an awesome, fast-growing team and must display these three top (required) skills:

1. Time management skills

2. Ability to think critically

3. Written communication skills

4. Ability to multi-task

General Position Summary

The Account Servicing Specialist is responsible for fulfilling Client and customer requests in a timely, accurate manner. This would include sending electronic correspondence in reply to requests regarding status of account, delinquent accounts, updating information, processing credit or debits as required or unsatisfactory services. The hours of the position are between 7:00am and 5:00pm Monday through Friday.

Perks

• Medical, FSA & HSA, Dental, Vision + More!

• 401k - 100% vested once you start contributing. Generous company match!

• Regular employee health, wellness & engagement activities!

• Pet Insurance, because fur babies are important to us too!

About Vervent

As one of the pre-eminent Lending as a Service (LaaS) companies, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services including Loan & Lease Servicing, Call Center Services, Backup Servicing/Capital Markets Support, Credit Card Servicing, and Card Marketing & Customer Acquisition. Vervent empowers companies to accelerate business, drive compliance, and maximize service.

If you’re interested in reviewing the full job description, continue reading below…

Primary Responsibilities

• Process Transaction Services functions as assigned by Management;
• Recommend improvements, enhancements, and changes to current policies and procedures to ensure effectiveness within the department;
• Receive and respond to daily correspondence requests and internal requests submissions;
• Maintain accuracy and efficiency according to established departmental standards;
• Verify and update all pertinent information;
• Work as one team with all Back Office area and sites of Vervent
• Perform additional duties as required.

 #LI-VW1 #LI-Onsite

Requirements

Position Requirements

• High School diploma or equivalent.
• Minimum of one year of credit card experience preferred;
• Experience with Microsoft Office (primarily Word and Excel) preferred.
• Ability to work in a team environment and interact effectively with all levels of management and staff;
• Strong attention to detail with excellent verbal and written communication skills;
• Ability to take the initiative and utilize sound judgment in decision making and higher level problem solving skills;
• Ability to multi-task;
• Ability to change functions quickly as need arises
• Ability to learn multiple tasks in various platforms based on Client
• Strong computer, keyboarding, and telephone skills.

Physical Requirements

The work is of an intellectual nature. While performing the functions of this job, the employee is required to sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary

$14.78-$19.71/hour, with possibility of monthly incentives.