REF84493R- Senior Associate - Collections I (UK Shift - Pune)

11/20/2025

Responsible for the collection of open invoices and resolving customer queries promptly. Follow up with customers via calls and emails to ensure timely payments and manage disputes.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

WNS, part of Capgemini, is an Agentic AI-powered intelligent operations and transformation company. WNS combines deep industry knowledge with technology, analytics, and process expertise to co-create innovative, digitally-led transformational solutions with over 700+ clients across various industries. WNS delivers an entire spectrum of transformative solutions that entail industry-specific offerings, customer experience services, finance and accounting, human resources, procurement, and data-led analytics solutions to solve operational challenges and drive strategic growth journeys for businesses. As of June 30, 2025, WNS has 66,000+ professionals across 64 delivery centers worldwide, including facilities in the United States, the United Kingdom, Canada, Turkey, Poland, Romania, China, Costa Rica, Malaysia, the Philippines, South Africa, Sri Lanka, and India.

About the Role

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

To handle set of customers allocated for Accounts Receivables Key Accountabilities: -
Responsible for Collection of Open Invoices /debits on customers accounts allocated , resolve customer queries promptly, work on any short payments, unapplied cash,
Follow up via calls and emails with customers to get payment confirmations. Work on disputes and deductions to resolve as per TAT. Action worklist as per TAT.
Ability to work and perform in pressure - Need to ensure that daily worklist assigned is completed as per TAT - Should perform all activities required to meet the SLA's,
Should be good Team player - Internal and External Stake Holders Management
Identify Process Improvements
Good Accounting Knowledge -
To be willing to work in all shifts (Rotational shifts) -
Team player -
Internal and External Stake Holders Management - Process Improvements - Accounting Knowledge
To achieve all the key Performance Indicators as set by the Team manager
To function as per ISO procedures - To be willing to work in all shifts (including nights) - Adhere to reasonable operational requests from the management
To attend all meetings and trainings as per requirements - Good knowledge of accounting procedures

Qualifications

B.Com / M.Com /MBA 2 years to 3 years of relevant experience

Key Skills

CollectionsCustomer QueriesAccounting KnowledgeTeam PlayerStakeholder ManagementProcess ImprovementsDispute ResolutionPayment ConfirmationOperational RequestsISO ProceduresPerformance IndicatorsTAT ManagementShort PaymentsUnapplied CashPressure HandlingMeet SLA