Insurance Retention Agent
11/20/2025
The Insurance Retention Agent interacts with existing customers to perform retention-related activities, including cross-selling and resolving customer queries. The role aims to maximize customer experience and positively impact retention.
Working Hours
40 hours/week
Company Size
51-200 employees
Language
English
Visa Sponsorship
No
Job Description
Interacts with existing customers to perform various retention related activities, which includes cross-selling, suggestion of alternative products, resolution of customer queries and unhappiness and product education to maximize customer experience and positively impact retention.Hello Future Retentions Agent!
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our team in FNB STI RETENTIONS, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
Achieve monthly Retention targets
Have accurate, timely administration
Manage stakeholder engagement
Adhere to risk and compliance requirements
Strive for teamwork, self-management and alignment with FNB values
Excel in: Retentions, Reinstatements, Policy reviews, Upselling and Policy Cancellation
You will be an ideal candidate if you have:
Minimum 2 years Retentions experience
Minimum 2 years Short Term Insurance experience
RE Qualification
Short Term Insurance qualification is essential
Matric Essential
You will have access to:
Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate
We can be a match if you are:
Goal orientated
Able to work in a target driven environment
Have a knack of seeking out solutions amidst adversity
Apply now if you are interested in taking the next step. We look forward to engaging with you!
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
28/11/25All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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