Director of Housekeeping

11/20/2025

The Director of Housekeeping leads the housekeeping department, ensuring all areas are maintained to the highest standards of cleanliness. This role directly contributes to the guest experience by ensuring a memorable and elegantly maintained stay.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

About the Role

Company Description

Fairmont El San Juan Hotel, where lively vibes and peaceful ocean views meet. Located minutes from Old San Juan, on the award-winning Isla Verde Beach in Puerto Rico. The resort features four pools, villa rooms, live entertainment, a Well & Being Spa and Fitness Center, paddleboards, luxury cabanas, signature dining at Caña, El San Juan Beach Club, Meat Market, and Chandelier Bar featuring a 7,000 Crystal Chandelier.

What is in it for you

Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities

Job Description

The Director of Housekeeping is responsible for leading the hotel’s housekeeping department, ensuring that all areas—including guest rooms, public spaces, and back-of-house—are maintained in immaculate condition and meet Fairmont’s highest standards of cleanliness and presentation. This key role directly contributes to the guest experience, ensuring a memorable, elegant, and flawlessly maintained stay.

The person in this role will be a proactive and detail-oriented leader capable of motivating, training, and supervising a diverse team, while fostering a culture of operational excellence, mutual respect, and genuine hospitality. Additionally, the Executive Housekeeper will work closely with other departments to deliver integrated and efficient service, ensuring all guest requests are handled promptly and professionally.

Qualifications

QUALIFICATION STANDARDS

EDUCATION & SKILLS

College degree preferred with emphasis in Hospitality
Ability to speak English and Spanish
Proficiency in relevant software, including Microsoft Outlook, Microsoft Office, Opera, and property management systems (PMS).

EXPERIENCE

Minimum of 5 years of relevant experience in the hotel industry, preferably in housekeeping management within luxury (5-star) hotels.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Key Skills

LeadershipHospitalityBilingualDetail-OrientedTrainingSupervisionOperational ExcellenceGuest ServiceTeam MotivationCommunicationSoftware ProficiencyHousekeeping ManagementLuxury Hotel ExperienceRespectCulture Building