Question
2-5

Shift Supervisor

11/21/2025

The Shift Supervisor oversees Residential Counselors in the absence of the Program Supervisor and ensures smooth operations during the shift. Responsibilities include staff supervision, crisis intervention, and coordination of activities for consumers.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

No

About The Company
Since 1959, CareLink has provided individuals living with severe and persistent mental illness unique programs and support to help them achieve wellness, recovery, and self-determination. CareLink’s philosophy is that people with disabilities can live, work, and participate in their community with independence if they have caring support and help learning essential skills. CareLink offers welcoming housing, career and education services, community outreach, and case management for adults in Southeastern PA and NJ. For more information on how you can help support CareLink please visit our website at www.carelinkservices.org.
About the Role

Description

 For over 60 years, CareLink Community Support Services has been dedicated to helping people with disabilities to live in the community with dignity and independence. Our rehabilitation services and professional staff provide the support that people with serious mental illness, physical disabilities and other developmental challenges need to be active, productive members of their communities.

 This position is responsible for the oversight of Residential Counselors in the absence of the Program  Supervisor and/or Program Coordinator. Provides oversight to the shift and ensures administrative supervision of the evening and/or overnight residential staff and the evening and/or overnight operations of the program. 


Salary: 

  • $18.25/hour

Job Summary:

  •  Provide non-clinical leadership during shift including instruction, example, and suggestions as appropriate.  
  •  Ensure coverage for each shift through various means: asking on-duty employees to remain, calling staff roster, etc. ?
  • Provide adequate information exchange at end of shift with on coming supervisor or staff. 
  • Plan shift operations of the site including shift assignments, reporting all problems to the Program Supervisor/Coordinator. ?
  • Assist in providing on orientation for new employees in agency’s and facilities philosophy, policies and procedures. 
  •  Participate in performance reviews for employee introductory, annual and interim evaluations 
  •  Participate in development and training of staff to improve quality of services provided to consumers. 
  •  Report all concerns regarding staff to Program supervisor/coordinator. 
  •  Attend and participate in supervision. ? Coordinate the orientation of new consumers, take inventory of all personal items upon admission, and conduct introductions to staff and consumers. 
  •  Assist consumers in planning, coordination, implementation of daily, evening, and weekend social and recreational activities. 
  •  Participate in the development of individual service plans designed to improve the social and self-care skills of program consumers. 
  •  Attend monthly case management meetings when appropriate. 
  • Coordinate site meetings. 
  • Review all documentation generated during the shift to ensure that work is accurate, complete and finished in a timely manner. 
  • Monitor medication of all consumers as prescribe and document as required. Report all medication errors to Program supervisor/coordinator.  
  •  Prepare consumer’s progress reports and other reports as required.  
  •  Execute professional daily progress notes, logbook entries and other related paperwork as required. 
  •  Respond appropriately to emergency situations and provide crisis intervention services. 
  • Seek clinical support from the Program Supervisor during clinical emergencies.  
  • Transport clients as necessary/appropriate. 
  •  Perform job within framework of agency, site and professional standards. 
  • Participate in staff meetings and training programs. 
  •  Participate in supervision on an on-going basis. 
  • Attend and participate in agency events. 
  •  Adhere to agency/site policies and procedures. 
  • Project a positive attitude and image to consumers, family members and outside contacts. 
  •  Use appropriate communication channels. 
  • Participate in achievement of agency goals and mission. 
  • Display motivation and interest in working creatively with people with disabilities. 
  •  Demonstrate the ability to make sound judgements regarding the welfare of residents. 
  •  Performs other duties or special projects as required or as assigned. 
  •  Assist with employee relations counseling, unemployment, and exit interviewing. 
  • Attends and participates in regular supervision. 
  •  Responds appropriately to emergency situations. 
  • Performs job within framework of agency, site, and professional standards. 
  • Participates in staff meetings and training programs. 
  • Attends and participates in agency events. 
  •  Adheres to agency/site policies and procedures including HIPAA requirements. 
  •  Cooperates and coordinates with Regional Director on all operational issues. 
  •  Projects a positive attitude and image to staff, participants, family members, and outside contacts. 
  •  Uses appropriate communication channels. 
  • Completes assignments independently and within specified time frames. 
  •  Participates in achievement of agency objectives, goals, and mission. 
  • Displays motivation and interest in working creatively with people who have mental  illness/disabilities. 
  • Demonstrates the ability to make sound judgements regarding the welfare of people served. 
  • Displays ability to take direction. 
  •  Demonstrates knowledge of basic principles and methods of clinical psychology and psychiatric  rehabilitation. 
  • Follows agency dress code. 
  •  Adheres to supervisor's requests. 
  •  Cooperates with other staff and exhibit positive attitude toward position and agency. 
  •  Contributes to the growth and development of services. 
  •  Shows initiative and demonstrate good judgement. 
  •  Follows instructions accurately and thoroughly. 
  •  Works as scheduled to assure coverage. 
  •  Performs job in a safe manner. 

 Reports/addresses safety concerns in a timely manner 

Requirements

  •  Required Education: High School Diploma or GED Preferred Education: Bachelor's Degree Field of study: Bachelor’s degree in related field or licensed RN, or Associate’s Degree with two years of  related work experience or High School Diploma/GED plus four years of related work and life experience. 
  • Work Experience: 2 to 3 years Certifications, Licenses, Registrations Required: Valid Driver’s License, CPRP/RPRP Certification is preferred. 
Key Skills
LeadershipCrisis InterventionCommunicationTeam CoordinationTrainingDocumentationMedication ManagementProblem SolvingClient SupportPerformance EvaluationOrientationSocial Activities PlanningService Plan DevelopmentSafety AwarenessJudgmentMotivation
Categories
Social ServicesHealthcareManagement & Leadership
Apply Now

Please let CARELINK COMMUNITY SUPPORT SERVICES know you found this job on PrepPal. This helps us grow!

Apply Now
Get Ready for the Interview!

Do you know that we have special program that includes "Interview questions that asked by CARELINK COMMUNITY SUPPORT SERVICES?"

Elevate your application

Generate a resume, cover letter, or prepare with our AI mock interviewer tailored to this job's requirements.