Head of Service Line BOS Tunisia Algeria&Libya

Responsible for the planning and delivery of ITMS and ADM and supporting MSCOO(s) for any outsourced IT operations within the allocated accounts Responsible for the planning and delivery of SI projects and supporting HOSD(s) for the smooth delivery of the projects within the allocated accounts Ensure SI, ITMS and ADM Execution Excellence with adherence to Service Delivery Tools, Process and Methods including Change Control approval, and managing overall Governance. Ensures full adherence with Service Delivery Tools, Process and Methods and this includes and not limited to Maximize Asset Usage, Delivery Model Adherence, TGx Process Adherence, Proper FAS Creation & PCODE reporting adherence, Project Financial Hygiene, Project Documentation Structure and continuous updates, Adherence to Change Control, Execute on L0/L1/L2 Governance (Watch-list) and ensures preparation for L3 Governance, Cost of Poor Quality Tracker, Delay Tracker, Issues/CSR Trackers, Knowledge Sharing, Lessons Learnt, Reuse Ensures Delivery Excellence: LNA Adherence and Quality Mandate, Reduction and closure of relevant CSRs Ensure CPEs are sent on Time and with clear accountability on the customer satisfaction. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. learn more. Req ID: 776878