Solution Engineer - Copilot

As a Solution Engineer in the AI Business Solutions - Copilot team, you will lead technical engagements that drive AI transformation for enterprise customers. You will act as a trusted advisor, guiding customers through secure, compliant, and value-driven implementations that align with their enterprise strategies. This role is pivotal in shaping the future of work by enabling customers to realize the full potential of AI-powered productivity. You will collaborate closely with sales, customer success, engineering, and partner teams to remove technical blockers, generate pipeline, and ensure seamless handoffs for deployment and adoption. Your success will be measured by technical wins, customer adoption, partner engagement, and your contributions to a high-performance, learning-oriented team culture Drive AI transformation by orchestrating complex technical engagements across multiple stakeholders. Lead architecture design for secure, scalable solutions aligned with enterprise strategy. Influence product and go-to-market strategy by providing structured feedback to engineering and sales leadership. Proactively identify and escalate unresolved technical blockers through formal channels. Champion compliance, diversity, and inclusion by modeling ethical behavior and inclusive practices Lead AI transformation engagements (e.g. demos, pilots) to win technical decisions and drive customer commitment to Copilot/Agents, including documented adoption plans and a smooth hand-off to Customer Success/partners for usage onboarding. Support AI Workforce SSP hunting effort by engaging w/customer contacts, lead qual., and partner co-sell opportunities Assist in ME3 & ME5 upsell opportunities focused on Teams Phone that require technical support, and bring in a partner for co-sell. Craft scalable, secure, and modular architectures that align to customer's enterprise strategy and technical roadmap while embedding security at every level. Maintain operational excellence with 100% deal hygiene - capture technical close plans and consumption plans in MSX for every opportunity, attach a partner to every qualified deal, and promptly escalate unresolved technical blockers. Continuously upskill to meet role expectations (achieve L200 consultative and L400 technical depth certifications) and contribute to team excellence by sharing at least one deal win/loss insight per quarter and engaging in regular coaching.