Technical Support Engineer

Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Bachelor's Degree in Computer Science, Information Technology (IT). 5+ years of technical support, technical consulting experience, or information technology experience Knowledge of at least one of the following domains: Active Directory and, or Azure Active Directory Administration, Intune or security & compliance related. Operation system: Windows Server, Windows Client, Linux, Mac administration. Information protection including sensitivity labels, label policies, auto-labellingData classification, including sensitive information types, trainable classifiers, EDM. Azure Defender for Cloud and Azure Sentinel Proficiency: Hands-on experience with Azure Defender for Cloud and Azure Sentinel. Ability to leverage these tools for threat detection, monitoring, and response. Experience with various security tools and understanding compliance requirements. Certifications: Holding relevant Security domain certifications is beneficial. Excellent problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions Excellent verbal and written communication skills, with the ability to explain technical concepts to various audiences. Mandarin Language: fluent in reading, writing and speaking. English Language: confident in reading, writing and speaking.