NextGen EPM Analyst - Patient Access

Description

NextGen EPM Analyst – Patient Access 

Department: Administration 

Reports To: Director of Patient Access FLSA 

Classification: Exempt 

About Primary Health Solutions

Our Mission

We meet people where they are and partner with them on their journey towards wellness.

Our Vision

The destination for servant leaders to provide comprehensive and exceptional care.

Our Values

R – Respect

I – Innovation

S – Stewardship

E – Excellence

NextGen Analyst Summary

The NextGen Practice Management Analyst is part of a collaborative team, responsible in configuring, maintaining, and enhancing the NextGen environment, including monitoring daily issue resolution and support services to in-house SME’s. As a NextGen EPM Analyst you will collaborate with internal teams, including leadership, IT, HR, Clinic Operations, Patient Access, Finance, and other stakeholders to work on projects, address system integration and workflow optimization.

A Day in the Life

User Administration/Support

- Respond to end-user inquiries, issues, and requests related to NextGen applications.

- Provide timely and effective technical support through various channels, including tickets, emails, and phone calls.

- Collaborate with users to understand their needs and challenges, offering solutions and guidance.

- Participate and/or assist in end-user training sessions on workflows and best practices.

- Assist in conducting workflow analysis, establishing workflows, and providing remote support.

- Assist in creation of new NextGen user accounts and setup.

Troubleshooting

- Assist in resolving technical issues related to NextGen functionality.

- Investigate and analyze system errors and recommend and/or escalate for corrective action.

Quality Assurance

- Perform routine system audits to ensure data accuracy and compliance.

- Contribute to testing activities during system upgrades or enhancements.

- Ongoing projects related to File Maintenance tables and other NextGen applications.

Core Competencies

· Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.

· Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.

· Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.

· Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

· Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.

Requirements

Success Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

· Minimum of 5 years of related experience with NextGen Practice Management software.

· NextGen Certified Professional Preferred (PM) – required to obtain within first year.

· Experience with ticketing systems preferred.

· Strong understanding of healthcare workflows.

· Ability to troubleshoot technical issues and provide effective solutions.

· Ability to maintain proper time management.

· Detail-oriented with a commitment to delivering high-quality support.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have the ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee are occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation. The noise level in the work environment is usually moderate.

Affirmative Action/EEO Statement

It is the policy of Primary Health Solutions to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.