Call Center Representative

11/21/2025

Answer incoming calls and respond to customer inquiries with clarity and professionalism. Resolve issues or escalate cases as needed to ensure customer satisfaction.

Salary

45000 - 49000 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Welcome to Signal Tru Brand – where passion meets purpose, and creativity reigns supreme! We’re not your average PR and branding agency. We’re a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience. Our Story Signal Tru Brand was born out of a shared vision – a vision to disrupt the status quo and redefine the art of storytelling in the ever-evolving world of PR and branding. Founded by a group of industry veterans with a penchant for innovation and a knack for thinking outside the box, we set out to create a company that not only delivers results but also sparks joy, ignites curiosity, and inspires change. Our Philosophy At Signal Tru Brand, we believe that behind every great brand is a great story waiting to be told. We’re firm believers in the power of authenticity, creativity, and strategic thinking to captivate hearts, minds, and imaginations. Whether it’s crafting compelling narratives, building meaningful relationships, or navigating the ever-changing media landscape, we’re committed to helping brands find their voice and stand out in a crowded marketplace.

About the Role

Company Description

Elevare Branding is a forward-thinking communications and brand development company committed to delivering exceptional customer experiences and high-quality solutions for our clients. We prioritize professionalism, integrity, and consistent growth while fostering a supportive environment where each team member can excel. As we continue to expand, we are seeking driven individuals who want to build a long-term career with a company that values innovation and collaboration.

Job Description

We are looking for a reliable and customer-focused Call Center Representative to join our team in Chicago. In this role, you will serve as a key point of contact for clients and customers, providing clear information, assisting with inquiries, and offering excellent service during every interaction. You will be part of a fast-paced, goal-oriented environment where strong communication and professionalism are essential.

Responsibilities

Answer incoming calls and respond to customer inquiries with clarity and professionalism.
Provide accurate information regarding products, services, or account details.
Document customer interactions and update records in an organized manner.
Resolve issues or escalate cases as needed to ensure customer satisfaction.
Maintain high service standards and represent the company’s values in every conversation.
Support team goals by meeting performance metrics and contributing to a positive work environment.

Qualifications

Strong verbal communication and interpersonal skills.
Ability to handle a high volume of calls with a calm and efficient approach.
Excellent listening skills and attention to detail.
Basic computer literacy and ability to learn new systems quickly.
Problem-solving mindset and customer-oriented attitude.
Ability to manage time effectively and work in a structured environment.

Additional Information

Competitive salary within the range of $45,000–$49,000.
Opportunities for career growth and internal advancement.
Supportive team culture and professional work environment.
Comprehensive training and ongoing development.
Full-time position with stable schedule and long-term potential.

Key Skills

Verbal CommunicationInterpersonal SkillsListening SkillsAttention To DetailProblem-SolvingCustomer-OrientedTime ManagementComputer Literacy