Manager Financial Aid Ops

Temple University’s Enrollment Management Department is looking for a Systems Administrator, Enrollment Management

Position Summary:

The Manager of Financial Aid Operations position works within the Financial Aid team, supporting day-to-day operations of financial aid processing to ensure accurate, compliant, and timely delivery of student aid. Reporting to the Director of Financial Aid Operations, this position collaborates closely with colleagues to support back-end processing, case management, and verification functions. This role contributes to ensuring that financial aid operations align with institutional goals and meet federal, state, and institutional compliance requirements, and works in coordination with other units within Enrollment Management. Performs other duties as assigned

This position requires Background check - Personally Identifiable Information (PII)

This position requires a child abuse clearance and FBI finger print clearance

Required Education & Experience:

*Bachelor’s degree, and at least three (3) years of experience in financial aid processing, student services, or related roles in higher education. An equivalent combination of education and experience may be considered.

Preferred Experience:

*Experience working in a financial aid office.

*Experience with Ellucian Banner Financial Aid module, Ellucian CampusLogic, COD, NSLDS, ELMresource, FAA Access and AES/PHEAA systems.

*Experience analyzing and resolving loan issues between the Common Origination and Disbursement (COD) U.S. Department of Education system and the Banner Financial Aid Loan module.

*Experience processing private student loan funding in ELMresource while interpreting various loan lender policies to ensure all financial aid regulations are met.

Required Skills & Abilities:

*Strong understanding of federal financial aid regulations, including Title IV programs.

*Exceptional organizational skills and attention to detail with a focus on accuracy in financial aid processing.

*Ability to manage multiple tasks simultaneously and meet deadlines in a fast-paced environment.

*Excellent interpersonal, customer service, oral, and written communication skills for effective case coordination with students, faculty, and staff.

*Strong problem-solving, organizational, analytical, and critical thinking skills.

*Must be detail-oriented and demonstrate an elevated level of assignment organization, priority, and task orientation skills.  

*Outstanding community relations skills, along with the ability to communicate and work effectively with a wide range of constituencies in a diverse community.

*Ability to handle difficult situations with care, compassion, and professionalism.

*Ability to work nights, weekends, and early mornings.

Preferred Skills:

*Experience at an institution with decentralized functions, shared decision making, professional schools, and multiple campuses.

This position is assigned as ONSITE.

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Go here to review: https://safety.temple.edu/reports-logs/annualsecurity-report You may request a copy of the report by calling Temple University’s Campus Safety Services at 215- 204-7900.

Become a part of the Temple family and you will have access to the following:

Full medical, dental, vision coverage

Paid time off

11 Paid Holidays

Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE

A generous retirement plan and so much more!

T Grade: T25

Salary Range: $41,250 - $55,000

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant’s education and experience, all relevant internal equity considerations, department budget, and funding source.