Customer Service Associate

Description

The primary responsibility of the Customer Service Associate is to greet, engage and approach all customers and ensure all garden center visitors receive an exceptional service experience. The CS Associate provides outstanding service by welcoming all customers genuinely, promptly and creating experiential moments for them throughout the garden center. The CS Associate delivers an inspiring customer experience by maintaining a full and abundant sales floor that is neat, clean, tidy, and easy to shop. The CS Associate assists multiple customers by assessing needs, prioritizing the level of service each requires, and providing personal service interactions. The CS Associate will impact the efficacy and profitability of the company by expertly assisting customers in all departments. 

RESPONSIBILITIES:

• Provides      exceptional customer service across all departments at the garden center.
• Takes personal accountability for      representing the values and company appropriately in all situations      (service, dress code, interpersonal skills).
• Promotes a positive work environment through an inclusive and      respectful approach.
• Celebrates and encourages diversity, equity, and inclusion in the      workplace. 
• Strives to drive sales by sharing product knowledge and      leveraging expertise to suggest additional products and merchandise.
• Promotes customer loyalty      by encouraging customers to sign up for the Gardener’s Club so they can stay connected with us and get exclusive notifications of      sales and in-store promotions. 
• Builds rapport with customers by listening, connecting, and      sharing personal experiences with product.
• Resolve problems through active listening to      gain understanding of customer’s needs. Leverages product knowledge and      problem-solving skills to solve problems promptly and effectively.
• Competently leverages technology to provide seamless and      efficient customer service.
• Remains calm when faced with uncertain      issues. Demonstrates passion for learning new things. Turns a challenge      into a selling opportunity.
• Assists with store operations goals to remain efficient, accurate      and productive through processes such as organizing stock, replenishment,      receiving, seasonal merchandising changeovers, transfers, cycle counts and      physical inventory. 
• Remains      current on all retail division promotions/offers and informs customers of      value offers, events and educational opportunities.
• Identifies      pest problems, weeds, propagation, and culture for a wide variety of      plants from flowers to fruits.
• Remains      current on product offer and upholds company focus on recommendations for      earth friendly gardening solutions.
• Perform      carry out duties and other duties as assigned. 

Requirements

• Excellent customer service skills, including very positive attitude; ability, patience, and enthusiasm to research solutions to help solve customer problems or answer questions.
• Strong problem-solving and multi-tasking skills.
• Excellent communication skills.
• POS/Cash Register experience required.
• Strong understanding and of on-line search engines and on-line purchasing      protocol.
• Familiarity and proficiency with internet search engines and on-line research.
• Intermediate plant and gardening knowledge along with a passion for gardening.
• Knowledge of divisional product and service offer with a focus on hardgoods, gift,      outlet, soils, fertilizers, pottery, etc.
• Ability to lift 40 lbs. occasionally.
• Work a flexible schedule including evenings, holidays, and weekends.
• Standing on hard surfaces with regular lifting for shifts of up to 8 hours. 
• Adhere to all company policies as outlined.