Assistant General Manager

<p><strong>Position Title:</strong> Assistant General Manager<br><strong>Reports To:</strong> General Manager<br><strong>Position Type</strong>: Regular, Full-Time<br><br><strong>Join the team of experts and realize your true potential!<br><br></strong><strong><span data-contrast="auto">Why You Should Join the Service Experts Team?</span></strong><span data-ccp-props="{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}"> <br></span><span data-contrast="auto">Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.</span><strong><span data-contrast="auto"><span data-ccp-charstyle="Strong"> Join us and become an EXPERT!</span></span></strong></p> <p><strong>Position Summary:</strong>&nbsp;<br>The Assistant General Manager supports the General Manager in directing and coordinating the total activities of the service center. Provides leadership to personnel and key processes of the center.<br><br><strong>Key Responsibilities:</strong></p> <ul> <li>Implements organizational policies and goals in conjunction with the General Manager</li> <li>Coordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiency</li> <li>Assists with leading a successful Sales Team</li> <li>Assists with budget analysis and setting profitability goals</li> <li>Helps ensure payroll processes are accurate and on time</li> <li>Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels</li> <li>Manages dispatchers and technician scheduling to maximize call volume/capacity</li> <li>Ensures Health, Safety and Environmental processes are followed</li> <li>Analyzes customer satisfaction feedback and follows up appropriately</li> <li>Supports the General Manager on sales goal planning and tracking</li> <li>Helps develop ongoing performance feedback and counseling for employees</li> <li>Adheres to HR standards and guidelines on reviews, counsel and discipline</li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li>Bachelor’s Degree in Business, Operations or related field</li> <li>5+ years experience in the HVAC industry including sales, installation and service</li> <li>Supervisory experience required</li> <li>Excellent customer service and communication abilities</li> <li>Strong technical troubleshooting skills</li> <li>Valid driver’s license</li> </ul> <p><strong>What Do We Offer You as a Service Experts Employee?</strong> <br>Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.&nbsp;</p> <ul> <li>Competitive Pay, including incentive opportunities for many positions</li> <li>Paid Time Off and Company Holiday Pay&nbsp;</li> <li>Medical /Dental /Vision Insurance programs</li> <li>401(k) Retirement Savings Plan with company matching contributions</li> <li>Life Insurance, for you and options you can elect for your family</li> <li>Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work</li> <li>Supplemental benefit programs such as:&nbsp; Legal advice, pet insurance, health advocacy programs</li> <li>World Class Training opportunities through our Experts University</li> <li>Career Development opportunities</li> </ul><div class="content-conclusion"><p style="text-align: center;"><span style="font-size: 10pt;"><em>Service Experts Heating &amp; Air Conditioning&nbsp;is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.</em></span></p> <hr> <p style="text-align: center;"><span style="font-size: 10pt;"><em>The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.</em></span></p> <hr> <p style="text-align: center;"><span style="font-size: 10pt;"><em>Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email </em><a href="mailto:talentacquisition@serviceexperts.com"><em>talentacquisition@serviceexperts.com</em></a></span></p></div>