Volunteer Services Assistant - Animal Welfare Organization

Description

Are you compassionate about animals and have a desire to speak for those who cannot? For over 115 years, Humane Colorado has been working to end pet homelessness and animal suffering by providing a strong and steadfast voice for those who cannot speak for themselves. As the largest community-based animal welfare organization in the region, we care for more than 20,000 homeless pets and horses each year at our four facilities and are a national model in animal welfare. If you work well with people too, join our team and help us provide that voice.  

Purpose of Position: Provide project and administrative support to the Volunteer Services department. 

Responsibilities 

• Provide general administrative support for the department
• Assist current and prospective volunteers as needed throughout the day while providing excellent customer service
• Track volunteer apparel inventory and place apparel orders as needed
• Prepare and track all volunteer key cards
• Support onboarding  process for prospective volunteers
• Assist in interviewing prospective volunteers and assigning them to areas of interest
• Process and respond to prospective volunteer inquires via phone and email
• Assist with department monthly reporting
• Assist with data entry and database clean-up efforts
• Send volunteer separation letters and exit surveys
• Monitor volunteer Facebook group
• Assist with volunteer engagement efforts and events
• Resolve volunteer issues as they arise

People Care 

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and business partners. Communication and contact must be clear, understandable, cooperative, professional, and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns. 

Competencies 

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources. 

Organizational Key Competencies 

• Job Knowledge 
• Productivity / Efficiency 
• Quality / Excellence 
• Adapting to Change 
• Dependability and Integrity 
• People Care 

Position Core Competencies 

• Flexibility  
• Teamwork  
• Time Management  

Supervisory or Managerial Responsibility 

• Volunteers 

Travel 

• This position may require travel to different work sites? 

Compensation: Starting at $20.80-$21.30 hourly (starting pay commensurate with market, experience, and equity) 

Schedule:  This is a 30-hour per week position, worked across five 6.5-hour shifts. 

Full-Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical, dental, and vision)
• Flexible spending accounts
• Life and Short-Term Disability Insurance
• Paid Time Off (PTO)
• Paid Sick Time
• Sabbatical
• Holiday Pay
• 401(k) with matching
• Employee discounts
• Discounted Pet Insurance
• and more!

Work Conditions and Physical Requirements 

Performs work primarily in an office setting. Potentially prolonged periods of sitting and repetitive motion. May work in an area with high noise level.  Potentially subject to animal bites and scratches.  Exposure to cleaning chemicals, fumes, dust, animal dander, and feces. Occasional lifting with reasonable accommodation.

We will begin reviewing applications as they are received and anticipate closing the application period on December 11, 2025  

Requirements

 Position Qualifications Knowledge/Skills/Abilities 

• Excellent organizational and planning skills
• Strong written and verbal communication skills
• Ability to pay close attention to detail
• Strong customer service skills
• Computer competency in Microsoft Office programs  

Required 

• Education: High school diploma or equivalent 
• Work Experience: Two years of customer service experience 

Desired 

• Administrative assistant experience
• Previous experience working with volunteers
• Experience with volunteer management software