Customer Service Representative

The Customer Service Specialist will be responsible for Greater China Power Distribution Division Business support: customer credit, T&C risks and other exposure risk management, order processing, logistics arrangement and invoice processing. The position will report directly to CS Manager. The position will be required to proffer value-added service and communication to China & Asia Pacific Customers, Sales communities & organizational efficiency. To assist customers with product selection, prepare contract according QE's quotations, order processing, especially for Domestic and Overseas distributor & Utility customers. Handling customer inquiries on stock availability, tracking order and delivery status. Assisting customers with analysis of application requirements. Coordinating information flow with factory or product engineering as necessary to meet customer's special requirements. Receiving, reviewing for accuracy of pricing and technical data according to QE's quotation and processing of customer orders. Ensure that documentation meets customer domestic / export needs to ensure delivery of goods. Preparing necessary documentation to negotiate Letters of Credit with the bank. Requires coordination with customer, freight forwarder, chamber of commerce, and bank to process Letters of Credit. Initiatives launching with negotiate commercial terms and conditions with customer/Sales so as to assure we can fully meet reasonable requirements of customer while persuade customer to delete risky articles. Supporting sales leaders to do the channels performance data collection and data analysis. College degree or above; More than 3 year experience Good interpersonal and communication skill; Skillful in SAP system is a plus; Good English on reading and writing Proactive work, able to manage multi-tasks at the same time; Major in Electrical or commercial; Skillful in export Logistics knowledge is a plus;