Senior Customer Experience Program Manager

11/22/2025

The Senior Customer Experience Program Manager will collaborate with industry leaders to drive the adoption of new technologies and ensure the Windows AI platform meets commercial standards. They will also build programs and tools to empower developers in integrating AI into their applications.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.

About the Role

Partner with Industry Leaders: Collaborate and drive adoption of new technologies with top ISVs (app developers), SIs (system integrators), enterprise customers, and internal engineering teams to deliver solutions that meet real-world business needs. Champion Enterprise Readiness: Drive validation of Windows AI platform with commercial customers to influence product roadmap, ensure AI platforms on Windows meet the highest standards for security, compliance, and performance in commercial environments. Empower Developers: Build programs, tools, and guidance that make it seamless for developers to integrate AI into their Windows applications. Shape the Ecosystem: Influence product roadmaps, SDKs, and developer experiences to accelerate AI adoption across industries. Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 4+ years experience in technical product management; including, driving multiple simultaneous projects with high attention to detail, including cross-group collaboration and demonstrating effective communication. 4+ years experience engaging with customers and stakeholders, building tech sales pipelines from the ground up, and utilizing keen knowledge of enterprise software operations to guide customers effectively, serving as both a trusted advisor and a technical evangelist. 6+ years of experience with Windows operating system and application development. 6+ years of Program management experience driving multiple simultaneous projects with high attention to detail, including cross-group collaboration and demonstrating effective communication. Experience collaborating with external engineering partners to design, build, or integrate technical solutions. This includes working across organizational boundaries to align architecture, drive joint development efforts, troubleshoot complex issues, and ensure successful delivery of shared goals.

Key Skills

Customer ExperienceProgram ManagementTechnical Product ManagementData AnalysisWindows Operating SystemApplication DevelopmentCollaborationCommunicationEnterprise Software OperationsAI IntegrationProject ManagementStakeholder EngagementTechnical EvangelismSecurity StandardsCompliancePerformance