Data Centre Technician Manager

Responsibilities - Accountable for end-to-end people management activities such as recruitment, performance assessments, resource scheduling and regular bi-weekly one-on-one meetings with a team of Data Center Technicians. - Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture. - Lead team and triage meetings, prioritizing work across your team, and rebalance priorities to respond to changes. - Accountable for overall data center service compliance and quality. - Ensures technicians are trained in procedures for installation, deployment, replacement, and post-execution quality check processes. - Verify that post-execution quality checks have been performed appropriately by technicians and take corrective action as needed. - Escalate issues through appropriate channels and follow up on issue resolution, sharing knowledge related to issue resolution with appropriate teams. - Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees. - Ensure technicians and vendor resources comply with all safety procedures (e.g., Personal Protective Equipment (PPE) usage, equipment use, lifting, electrical hazards, ladder use). - Promote a culture of safety and empower technicians to act, speak up, and report safety concerns and/or incidents. - Has pride and a sense of accountability for the service quality, completeness, and resulting customer experience, displaying accountability and ownership of the data center facilities. Required Qualifications - High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 3+ years' experience supporting IT equipment or related technology or related experience working with technical teams. - 1+ year(s) experience directing, supervising, or managing others. While not required, we also look for the following Preferred Qualifications: - Associate degree in Computer Science or related field and/or equivalent work experience. - 4+ years' experience supporting IT equipment or related technology. - 3+ years' experience working in a production, mission-critical 24x7x365 data center environment. - 2+ years' experience leading diverse, technical, or IT workforce of up to ten employees.