Support Escalation Engineer

11/23/2025

You will own, investigate, and solve customer technical issues while collaborating within and across teams. Additionally, you will lead or participate in building communities with peer delivery roles and share your knowledge.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.

About the Role

Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience o OR 3+ years of technical support, technical consulting experience, or information technology experience. English Language: confident in reading, writing, and speaking. Team-wide shift rotations to cover business [TB1.1]needs, including “on-call” responsibilities and weekend work. Bachelor''s Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience. Support experience delivering IT Application support or services. Some understanding or awareness of Office 365/ Windows Administration, SharePoint, Dynamics CRM, or the .NET Framework would be helpful. Excel skills with Power Query and Data Modelling would be beneficial. Understanding of DNS (Domain Name System) principles and protocols. A solid grasp of HTTP (Hypertext Transfer Protocol) principles and its various methods (GET, POST, PUT, DELETE, etc.) Note: This job required weekend shift and outside office hours on-call rotation coverage. To be eligible for this role, applicants must be Australian citizens or permanent residents who are legally entitled to work in Australia without any restrictions. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *

Key Skills

Technical SupportTechnical ConsultingInformation TechnologyOffice 365Windows AdministrationSharePointDynamics CRM.NET FrameworkExcelPower QueryData ModellingDNSHTTPTroubleshootingCollaborationCustomer Service