Business Support Analyst

<p>Every moment counts. Especially those you live to the fullest. Welcome to Consort Group.</p><p>For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values.</p><p><strong>This is your future team</strong></p><p>Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential.</p><p><strong>Business Support Analyst</strong></p><p><strong>This is your mission</strong></p><p>Are you passionate about <strong>supporting business applications and ensuring secure, efficient user access management</strong>? Then this position is for you.</p><p>As a <strong>Business &amp; Application Support Analyst</strong>, you will be responsible for <strong>managing user access</strong> and <strong>supporting business applications and daily activities</strong> in our ecosystem.</p><p>Build side:</p><ul><li>Participate in new business implementations by analysing requirements and testing functionalities</li><li>Identify automation opportunities to streamline business and access-related processes</li><li>Contribute to projects related to business applications and access management</li><li>Assist in the installation, configuration, and setup of business software</li></ul><p>Run side:</p><ul><li>Perform user account management (creation, modification, deactivation) and ensure access rights are aligned with policies</li><li>Monitor IAM logs and coordinate corrective or preventive actions with Business Owners and Technical Owners</li><li>Ensure compliance with security standards and internal procedures</li><li>Monitor and follow up activities performed by the external IT Helpdesk and support local business needs</li><li>Identify technical issues in business applications and contribute to performance improvement</li></ul><p><strong>This is your background</strong></p><p>You have at least <strong>1–2 years of experience</strong> in demanding <strong>IT Support, IAM, or Application Support environments</strong>.&nbsp;You enjoy <strong>solving technical issues, supporting users, and improving application performance</strong>, and you are constantly innovating.&nbsp;You are looking for an environment where your ideas matter and where technology goes hand in hand with collaboration.</p><p><strong>This is your career path.</strong></p><p>You have at least <strong>1–2 years of experience</strong> in demanding <strong>business application, IT service, or access management environments</strong>.&nbsp;You enjoy <strong>supporting business processes, ensuring secure access, and contributing to continuous improvement</strong>, and you are constantly innovating.&nbsp;You are looking for an environment where your ideas matter and where technology goes hand in hand with collaboration.</p><p><strong>This is your expertise:</strong></p><ul><li>Minimum 1 year of experience in similar activities</li><li>ServiceNow</li><li>Active Directory</li><li>Systematic, autonomous and logical thinking</li><li>Microsoft Office 365</li></ul><p><strong>Language Skills:</strong></p><ul><li>English – C1</li><li>French – A2</li></ul><p>This is how you work as part of a team:</p><ul><li>Strong communication, listening, and questioning skills</li><li>Ability to work independently and collaboratively</li><li>Strong planning and prioritization skills</li><li>Respect for procedures, methodologies, and directives</li><li>Fast learner with high adaptability</li></ul><p><strong>This is our commitment</strong></p><p>At Consort Group, you are an expert who we support so that every assignment becomes a step that counts.</p><ul><li>Attentive and human onboarding</li><li>A truly hands-on management style</li><li>Continuous training opportunities</li><li>Concrete commitments: inclusion, equality, solidarity</li><li>The Move Up x United Heroes program to get moving and breathe</li><li>A comprehensive HR package: health insurance, TR card, CSE, pension plan</li><li>A culture of feedback and meaningful projects</li></ul><p><strong>The recruitment process:</strong></p><ol><li>An initial phone call with our recruitment team</li><li>An HR interview and a job interview with a business engineer</li><li>A test or technical interview with one of our experts</li><li>A final meeting with your future manager or project manager</li><li>And if we're a good fit, we'll get started together</li></ol><p><strong>Good to know</strong></p><p>Location: <strong>Lisbon</strong></p><p>Contract: Permanent contract</p><p>Remote work: <strong>Twice a week at client's premises</strong><br></p><p>Job category: <strong>Application Support / IAM / Systems</strong></p><p>Other details:&nbsp;<strong>Ability to travel within Portugal</strong><strong><br></strong><strong><br></strong></p><p>What you will do here, you won't do anywhere else.</p><p>This moment is yours.</p>