SENIOR COLLECTION SPECIALIST GBS FSSC

11/23/2025

The Senior Collections Specialist will manage customer collections, focusing on aged invoices and established collection strategies while providing excellent customer service. You will collaborate with cross-functional teams, perform account reconciliations, and support AR reporting.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

Spanish

Visa Sponsorship

About The Company

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource. Community Guidelines SGS encourages all fans of this page to participate in conversations through questions and comments. Any comments arising from persons sharing or reproducing any communications published by SGS is not controlled or endorsed by SGS. We want to promote an informative and enjoyable environment within this community. We therefore ask that you post content that is both relevant and respectful and you follow LinkedIn's Professional Community Guidelines. Posts will be removed if they are: - Offensive, defamatory, discriminatory or obscene - Fraudulent, deceptive or misleading - In violation of any intellectual property rights - In violation of any law or regulation - Abusive, harassing, stalking or attacking others - Trolling or deliberate disruption of discussion - Commercial solicitations or personal promotion - Spam or link baiting Intellectual Property Statement Except where expressly stated otherwise, all intellectual property rights, including copyright and trademarks, in any and all communications and materials in any form published by or on behalf of SGS are owned by © SGS Société Générale de Surveillance SA (2025).

About the Role

Descripción de la empresa

SGS es el líder mundial en inspección, verificación, análisis, capacitación y certificación. Es considerada como el principal referente mundial en calidad e integridad, contamos con más de 95.000 colaboradores y una red de más de 2.400 oficinas y laboratorios por el mundo.

Descripción del empleo

Senior Collections Specialist – B2C
We are seeking a Senior Collections Specialist to join our Bill to Cash (B2C) team. You will manage customer collections, focusing on aged invoices and established collection strategies, while providing excellent customer service to resolve discrepancies and open balances.

You will collaborate with cross-functional teams, perform account reconciliations, issue periodic statements, and support AR reporting. As a subject matter expert, you will help improve collection processes, propose solutions, lead training, and ensure compliance with SGS policies. Your expertise will be key to efficiently managing complex collections and achieving SLAs and KPIs.

Requisitos

Education: Finance, Accounting, Business Administration, Economics, Engineering, or related fields.

Experience: Minimum of 3 years in related roles.

Skills:

Excellent customer service skills, including active listening, empathy, problem-solving, and conflict resolution.
Strong written and verbal communication skills, focused on relationship-building and understanding customer needs.
Proven ability to work effectively in challenging, high-pressure, and potentially conflictive situations.
Analytical and problem-solving skills, including data analysis, process improvement, and technical problem resolution.
Experience working with clients B2C and diverse cultural backgrounds and understanding of global business practices.
Proven ability to work independently and collaboratively in a team environment.
Adaptability and flexibility to manage change effectively.
Positive, growth-oriented mindset.

Technical Knowledge:

Proficiency in MS Office applications (intermediate level in Excel, Word, and PowerPoint).
Experience with Oracle E-Business Suite or similar ERP systems is desirable.

Note 1: Regarding technical knowledge, if not all requirements are met, the company will ensure compliance and development through inclusion in the training program.

Languages: B2, preferably in Business English.

Información adicional

Base salary: $4,800,250
Well-being allowance: $500,000
Language bonus: $800,000 per month
Commissions: Fixed at $900,000 per month for the first 3 months; thereafter, commissions will be performance-based

Key Skills

Customer ServiceActive ListeningEmpathyProblem-SolvingConflict ResolutionCommunicationAnalytical SkillsData AnalysisProcess ImprovementTechnical Problem ResolutionCultural AwarenessTeam CollaborationAdaptabilityFlexibilityPositive Mindset