Senior Systems Engineer

<div class="content-intro"><h2 style="font-family: GothamBold,Helvetica,Arial,sans-serif; color: #662d91;">Teamwork makes the stream work.</h2> <p>&nbsp;</p> <h3 style="font-family: GothamBold,Helvetica,Arial,sans-serif;"><strong>Roku is changing how the world watches TV</strong></h3> <p>Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.</p> <p>From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.</p> <p>&nbsp;</p></div><p><strong>About the team</strong></p> <p><span class="NormalTextRun SCXW252674162 BCX0">Roku’s Enterprise Engineering team </span><span class="NormalTextRun SCXW252674162 BCX0">is responsible for</span><span class="NormalTextRun SCXW252674162 BCX0"> developing the technology platforms on which</span> <span class="NormalTextRun SCXW252674162 BCX0">we run our company while ensuring scalability to meet our rapid employee and business growth.</span></p> <p><strong>&nbsp;</strong></p> <p><strong>About the role</strong><strong>&nbsp;</strong></p> <p><span class="NormalTextRun SCXW5426779 BCX0">As a Systems Engineer for Roku’s Productivity Apps team, you will manage and administer productivity &amp; collaboration tools at Roku with the goal of increasing </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW5426779 BCX0">our efficiency</span><span class="NormalTextRun SCXW5426779 BCX0"> and </span><span class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW5426779 BCX0">productivity, and</span><span class="NormalTextRun SCXW5426779 BCX0"> building scalable systems. This role </span><span class="NormalTextRun SCXW5426779 BCX0">is responsible for</span><span class="NormalTextRun SCXW5426779 BCX0"> all aspects of Productivity Apps infrastructure, development, and operations, including SaaS applications, roadmap, and governance. If you are a self-starting techie who enjoys analyzing business needs, evaluating tools and technologies, building, and rolling out processes and systems, and providing support for these same tools, this is the perfect role for you.</span></p> <p>&nbsp;</p> <p><strong>What you’ll be doing</strong></p> <ul> <li>Working knowledge and administration experience with communication and collaboration tools (e.g. Office 365, Jira, Confluence), customer service and ticketing tools (e.g. Atlassian Suite), Messaging and Teleconferencing systems (e.g. Slack, Zoom, Teams), SaaS applications (e.g. Asana, Airtable) &nbsp;</li> <li>Experience in progressive responsibilities for testing, deploying, and supporting a variety of SaaS business applications  &nbsp;</li> <li>Proven track record of rolling out and operating change management and user / customer facing support processes &nbsp;</li> <li>Worked and managed projects with implementation partners and third-party vendors &nbsp;</li> <li>Collaborated with cross-functional teams across the business including Security, Compliance, Product, Engineering, etc. &nbsp;</li> <li>Acquired a BS in Computer Science, Information Systems, or another related technical field &nbsp;</li> <li>7+ years of hands-on experience in IT &nbsp;</li> <li>Passion for productivity apps! &nbsp;</li> </ul> <p>&nbsp;</p> <p><strong>We’re excited if you have</strong></p> <ul> <li>Evaluate, recommend, and drive the implementation and rollout of technology and tools based on our defined roadmap &nbsp;</li> <li>Maintain a variety of Productivity tools &amp; solutions for storage and collaboration, project management, issue tracking, etc. &nbsp;</li> <li>Working in conjunction with internal teams, ensure compliance with all applicable security standards, including preparing all required compliance documentation for IT-related audits, security assessments, and vulnerability remediation &nbsp;</li> <li>Develop, track, and report on operational SLA’s and metrics &nbsp;</li> <li>Monitor IT system operations, manage and resolve incidents according to defined SLA’s  &nbsp;</li> <li>Develop and maintain strong relationships with service providers and vendors to manage third-party systems and services &nbsp;</li> <li>Provide input to IT budget and optimize expenses &nbsp;</li> <li>Lead the efforts across the company to standardize, harmonize and automate business processes and tools to increase efficiency and productivity.</li> </ul> <p><span style="color: rgb(255, 255, 255);" data-ccp-props="{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:240}">#LI-AK1</span></p><div class="content-conclusion"><h3><strong>Benefits</strong></h3> <p>Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.</p> <p>&nbsp;</p> <h3 style="font-family: GothamBold,Helvetica,Arial,sans-serif;"><strong>The Roku Culture</strong></h3> <p>Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. </p> <p>We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. </p> <p>To learn more about Roku, our global footprint, and how we've grown, visit <a href="https://www.weareroku.com/factsheet">https://www.weareroku.com/factsheet</a>.</p> <p>By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's <a href="https://www.weareroku.com/roku-job-applicant-privacy-notice-for-job-applicants">Applicant Privacy Notice</a>, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may <a href="mailto:workforceprivacy@roku.com?subject=Unsubscribe%20Request%20" target="_blank">unsubscribe here</a> at any time.</p></div>