Sr. Order Administrator

Description

Elevating humanity through robotics: At SoftBank Robotics America, we’re committed to leveraging collaborative robotics to elevate human work. Our robotics automation solutions are designed to enrich the human experience - how we work, how we learn, how we connect, and how we grow.

SoftBank Robotics America, Inc. is expanding rapidly and we're seeking a Sr. Order Administrator to join us at our Boston location.

The ideal candidate is self-motivated, innovative and eager to lead our evolution of our order administration - the heartbeat of our customer experience. You will work in a fast-paced environment; delivering exceptional and accurate results that feed all aspects of our order fulfillment processes.

The ideal candidate, will be a "robot evangelist" with the ability to articulate the benefits of robots and workforce augmentation and the skills to administer and deliver flawless order administration results.

Requirements

Contract and Order Compliance - review agreements, verify order details and manage workflows to ensure subscriptions, sales orders, and other customer contracts are processed correctly

Reverse Logistics Processes - Facilitate customer returns, contract end, loan/demo completion. Ensure appropriate returns processing in multiple systems.

Shipment and Cloud Activation Oversight - Track and communicate shipment timelines, milestones, and any exceptions or delays to internal or external stakeholders.

System Management - Oversee and update Zuora subscriptions, create and manage SAP sales orders, ensure all systems reflect accurate data and progress tracking

Data Integrity and Audit Compliance - record and store accurate data across multiple systems in an organized and reportable manner for future access and reference.

Internal Documentation Control - update internal process documentation to codify changing business requirements and system needs. Support process updates for new systems and methods.

Qualifications: While no single candidate may embody all the qualifications below, an ideal candidate will possess many of the following skills and abilities:

• Demonstrated ability to recognize process and knowledge gaps, seek clarity through questions, and document actions for future reference
• Strong organization skills with attention to detail and a mindset of accuracy
• A professional demeanor with the capability to balance priorities and enforce process compliance while maintaining efficiency
• Bachelor's degree in business or technical field, equivalent career experience - 5+ years of experience in similar roles
• Strong written and verbal communication - our team is distributed across multiple time zones, cultures, and countries.
• Ability to attend occasional evening meetings to support international teams.
• Must be able to successfully pass a nation-wide financial credit and background check
• Participation in a random drug testing program may be required

Required skills:

• Experience with ERP, CRM, Project Management platforms
• Comfortable with technology, able to learn and adapt to new tools as needed
• Basic understanding of (J)SOX and GAAP principles
• Advanced skill with Microsoft Excel, and general experience with Microsoft Office.

Nice to have skills:

• Specific experience with SAP, Salesforce, Asana, and/or Zuora
• Proficiency in written and spoken Japanese is a plus.

This description reflects management's assignment of essential functions, it does not prescribe, or restrict, the tasks that may be assigned.

SoftBank Robotics America prides itself on being an equal opportunity workplace. We are committed to equal employment opportunity without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. In accordance with the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, SoftBank Robotics America will also consider qualified candidates for employment with arrest and conviction histories.