Business Process Analyst 1 - Project Management Office

What You Will Do at ODM:

Office: Project Management Office (PMO)

Classification: Business Process Analyst 1 (PN 20102605)

Job Overview:

The Ohio Department of Medicaid (ODM) is seeking a Business Process Analyst to join our Certification and Governance Team within PMO. The Certification and Governance Team manage enterprise-wide projects that drive strategic improvements and compliance with state and federal mandates, including certification projects with the Centers of Medicaid and Medicare Services (CMS). This position will collaborate with project managers, business owners, IT teams, and external stakeholders to document, assess, and enhance business processes and operational procedures. As a key contributor in ensuring successful project delivery, this position will provide thoughtful analysis, clear documentation, and process improvement support. As a Business Process Analyst 1, your responsibilities will include:

• Supporting the successful delivery of the managed care health plan system and security information and event management projects through all phases of the project lifecycle.
• Collaborating with ODM staff, state agencies, MCEs, and vendors to deliver quality outcomes.
• Assisting with gathering and analyzing stakeholder input to define clear business and functional requirements.
• Documenting and analyzing current and future state workflows using process flowcharts.
• Assisting with identifying and recommending improvements to address business needs and enhance efficiency.
• Assisting in producing high-quality written content such as requirements, process models, and supporting documentation in alignment with the PMO Project Delivery framework.
• Participating in design sessions, SWOT analysis, UAT, and project reviews.
• Documenting tasks, timelines, and resource needs to support project schedules.
• Using project management software (e.g. Smartsheet) to track project progress, maintain governance, and ensure consistency across projects.

36 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.

-Or completion of associate core program in computer science or information systems; 18 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.

-Or completion of undergraduate core program in computer science, information systems, or business administration; 12 mos. combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.

-Or equivalent of minimum class qualifications for employment noted above.

Job Skills: Information Technology

Technical Skills: Technical Documentation, Project Management

Professional Skills: Attention to Detail, Collaboration, Written Communication, Problem Solving