Nursing Facility Admissions & Discharges Coordinator - Multiple Positions (Customer Service Assistant 2)

What You Will Do at ODM:

Office: Policy

Bureau: Long Term Services & Supports

Classification: Customer Service Assistant 2 (Multiple Positions)

Job Overview:

The Ohio Department of Medicaid (ODM) is seeking experienced customer service professionals.  As a Nursing Facility Admissions & Discharges Coordinator, your responsibilities will include:

• responding to inquiries, request for information, and/or complaints that require in-depth knowledge of applicable laws, rules, policies, and procedures as they pertain to Nursing Facilities (NF) admissions and discharges
• providing assistance and/or information to NF, sister agencies, and County Departments of Job & Family Services (CDJFS)
• entering NF admissions and discharges using ProviderGateway and Ohio Benefits

9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.

-Or equivalent of Minimum Qualifications for Employment noted above.

Job Skills: Customer Service

Technical Skills: Data Entry

Professional Skills: Problem Solving, Attention to Detail, Verbal Communication, Written Communication