E-Commerce Shift Supervisor

Goodwill of Western and Northern Connecticut is seeking driven individuals to join us in our mission to help others and serve our local communities. 

Goodwill of Western and Northern CT is looking for a motivated, ambitious, analytical, and strong team player to help manage our successful and growing E-Commerce department. The Shift Supervisor supervises the E-Collectibles staff to ensure that all production and sales goals are met.

*Please note this is a FULL-TIME position with specific job requirements pertaining to e-commerce.  Please see position requirements below before applying.

What Goodwill can offer you:

• Opportunities for career advancement 
• A benefits package that includes health, dental, and vision (employee paid), as well as ancillary benefits including long and short term disability, and life insurance (Goodwill paid)
• These benefits available 1^st of the month, following 60 days of employment
• Two (2) weeks' vacation, four (4) personal days, and seven (7) days of sick time (For those working more than 20 hours a week)
• Up to $3,000 in qualified Tuition Reimbursement
• Nine (9) Paid holidays (based on standard weekly hours)
• 403(b) Retirement Savings Plan, including Employer Match
• 50% Employee Discount 
• $50 work anniversary gift for every year of continuous service (for part-time and full-time team members)
• $200 Referral Program (for every candidate hired that you refer to Goodwill) 

Responsibilities: 

1. Assists E-Commerce Manager in answering customer inquiries. 
2. Supervises floor staff with E-Commerce Supervisor and monitors production. 
3. Utilizes above average of collectibles to create listings designed to generate maximum revenue. 
4. Opens and/or closes E-Commerce area. 
5. Communicates with the stores to ensure product quality and quantity. 
6. Maintains a clean and orderly work environment.
7. Troubleshoots problem orders and customer complaints and resolves in a timely fashion for the Shopgoodwill website.
8. Monitors shelves and facilities pulling off old times and relisting strategies. 
9. Pulls and prepares items for shipment. 
10. Follows all agency policies and procedures.
11. Promotes and demonstrates cooperation and teamwork. Assists and shares knowledge and information with other employees as needed.
12. Uses good interpersonal skills 

*Position Requirements:

• Knowledge of jewelry or different types of collectibles.
• Experience in E-Commerce is strongly preferred.
• High school diploma or GED.
• Basic computer skills and knowledge of the Internet and Microsoft Office Suite.
• Experience using a digital camera.
• Basic knowledge of English and creative writing skills.
• Being prepared for considerable standing, reaching, lifting, carrying, bending, pushing, and pulling. Must be able to lift over 40 pounds.
• Full-time hours, scheduled M-F (day shift).

Start your journey with Goodwill today by applying at gwct.org/about/work-here

Is this position not right for you? We can help you find the right one at Goodwill or any other employer through our Career Centers! Receive free career assistance services from Goodwill (including Resume Builds/Revisions, Online Job Searching Coaching, Interview Skills, and more) at gwct.org/career-coaching