IAM ISA Solution Center Manager

The Global ID Administration (GIDA) Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to prevent, monitor and respond to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.

Responsibilities:

• Ensure the volume, quality, and timeliness of service delivered by the team
• Provide security oversight for new systems and major system releases by reviewing system security capabilities
• Recommend system improvements and approve design changes as part of the system development lifecycle
• Develop new/improved procedures and process control manuals
• Manage and oversee the tasks and professional development of a GIDA team
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of relevant experience
• IS certifications or willingness to earn within 12 months of joining
• Consistently demonstrates clear and concise written and verbal communication
• Proven influencing and relationship management skills
• Proven analytical skills

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

​​GIAM manages the principle of least privilege by providing Citi staff and clients with seamless and secure access to the resources they need at the right time with efficient, resilient operations and the right embedded controls. 

This role will help maintain critical "Run the Bank" operations, particularly the effective management of the first line support. This 24/7 team provides essential support for entitlement management across various channels, including ServiceNow tickets, a phone support line, and the crucial Severity Line for major outages.

Qualifications:

• 5-8 years of relevant experience
• IS certifications or willingness to earn within 12 months of joining
• Consistently demonstrates clear and concise written and verbal communication
• Proven influencing and relationship management skills
• Proven analytical skills

Education:

• Bachelor’s degree/University degree or equivalent experience

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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