Applications Engineer

Description

About Generant:

Generant was founded in the early 1930’s, is headquartered in Butler, NJ. We design and manufacture valves and pressure regulators for a wide variety of industries with a strong position in the Industrial Gases and Cryogenics, Medical Gases and Equipment, Energy, and Chemicals markets.

Generant is 100% employee owned! We look for dedicated and talented people who accept the responsibilities of thinking like owners and embrace our mission as stated in our Quality Policy:

Our ideal candidates:

Are people who are personally motivated to produce high-quality work

Are lifelong learners – driven to continually improve

Are well organized

Enjoy working in a team environment

For more information, please visit our site: generant.com

Job Summary:

The Applications Engineer is responsible for assisting customers and distributors in product applications. Personnel in this position will leverage in-depth Generant product knowledge to provide effective solutions. The Applications Engineer will also have a substantial role in marketing Generant products and maintaining customer and distributor relationships. To a lesser degree, the Applications Engineer will assist in processing orders (received via mail, fax, phone or e-mail) and handling quotations, lead-time requests and estimated delivery requests.

Essential Functions:

• Initial point of contact for technical assistance requests by customers and distributors.
• Talk through and understand typical applications as explained by customers and provide potential solutions based on product performance knowledge and published information.
• Answer any technical questions about Generant products or effectively pass the question on to internal personnel who can provide an accurate answer.
• Receives and handles request for formal price quotation, lead time, purchase order, order changes, adjustments and cancellations from customers.
• Archives and maintains relationships with customers.
• Uses computer to retrieve customer information and order status information.
• Works to expedite deliveries as necessary. Confers with production, sales, shipping, inventory or transportation companies to expedite or trace delayed/missing shipments. Follows up on customer inquiries.
• Makes price and delivery quotations verbally for standard items to approved customers.
• Refers customers to pre-established Distributors in their area and/or specific industry.
• Assists customers and distributors with proper product selection for their applications.
• Maintains the sales contact management system.
• As needed, can perform all duties of a Customer Service Rep.
• Assist VP of Engineering and/ or VP of Sales and Marketing in various capacities.
• Issue RMA numbers and provide information to engineering regarding customer RMA evaluations.
• Provide input to engineering for new product development or general R&D based on customer communication.
• Some overnight travel will be required.
• Participation in relevant industry trade associations example: CGA

Requirements

Qualifications:

Education/Experience:

• College degree required – (engineering/technical field preferred).
• Knowledge of and ability to read technical drawings and specifications.

Language Skills:

• Must have strong written and verbal communication skills.

Mathematical Skills:

• Advanced skills including statistical and financial knowledge.

Reasoning Ability:

• Ability to analyze and solve complex problems.

Physical Demands:

• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision and the ability to adjust focus.

Work Environment:

• The work environment is greater than 90% office based.
• The noise level in the work environment is usually quiet.
• Some travel may be required.

Benefits:

Medical, Dental, Vision, Employee Stock Ownership Plan (ESOP), 401k, Life and AD&D Insurance

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.