Front Desk
11/25/2025
As a Front Desk Sales Associate, you will provide superior customer service to members and guests while promoting a welcoming environment. You will assist with membership functions, resolve concerns, and maintain cleanliness in the club.
Working Hours
40 hours/week
Company Size
1,001-5,000 employees
Language
English
Visa Sponsorship
No
Description
Who Are We:
Founded in 2010, Grand Fitness Partners is a leading Planet Fitness Franchisee, owning and operating 92+ locations. We strive to achieve Planet Fitness’ mission to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment.
Who You Are:
All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®
As a Front Desk Sales Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” experience!
Benefits
- On-Demand Pay
- Medical, Dental and Vision insurance (full time employees only)
- Employee perks and discount program
- Free Black Card Membership
- 401(K) Plan Savings plan
- Rate $15.50 per hour
As the Front Desk Associate you will:
- Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
- Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
- Resolve member concerns and escalate to a Manager as needed.
- Answer phones in a friendly manner and assist callers with their inquiries.
- Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
- Perform prospective member calls and tours; assessing their membership needs.
- Execute retail transactions with accuracy and drive sales goals.
- Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
- Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
- Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
- Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.).
Requirements
What you bring to the table:
- 6-12 months of experience in a customer service environment is preferred
- Must be 18 years of age
- Willing to become CPR/AED Certified (Training provided by Planet Fitness)
- Basic computer proficiency
- Ability to lift up to 50 pounds
- Ability to walk and stand for prolonged periods of time
- Ability to continuously talk in person or on the phone during shift
- Will occasionally encounter cleaning chemicals during shift
This role is subject to successful completion of a background check, after offer acceptance. All background screens will be conducted in accordance with applicable federal, state and local laws.
Please let Grand Fitness Mgmt, LLC know you found this job on PrepPal. This helps us grow!
Do you know that we have special program that includes "Interview questions that asked by Grand Fitness Mgmt, LLC?"
Generate a resume, cover letter, or prepare with our AI mock interviewer tailored to this job's requirements.