PDOC Service Delivery Manager

The Service Delivery Manager role is is a key Industry Solutions role in managing Pre-sales Orchestration and a successful Delivery management of customer engagements leveraging strategic partners. They will lead presales and subsequently will be the responsible for Delivery outcome for the same engagement as project manager. The selected Service Delivery Manager(SDM) candidate will: Demonstrate proven leadership skills, with intuitive people skills and a strategic mindset. Have good understanding of Cloud Migration and Modernization Principles and Azure Offerings/methodologies and tools Have a proven track of delivering successfully end to end delivery including Fixed Fee Programs Have a proven successful track record delivering complex programs, in an international environment to realize customers digital transformation objectives. Have a proven track record of bringing in diverse stakeholders across multiple business units and orchestrating and prioritizing their focus towards project goals to enable consistent value to the customer with a very high-quality bar. Have hands on experience in scaled Agile, modern delivery practices and enabling product centric outcomes Demonstrate a high level of empathy in anticipating customer reactions and partnering across organizations to effectively mitigate, evaluate and resolve customer requests or concerns. Build and manage customer and partner relationships, drive satisfaction, address feedback, and resolve escalations. Enable Area alignment and Rhythm of Business; manage a portfolio of accounts. Collaborate with partners on proposals and deal timelines. Coordinate a unified close plan with sellers and partners. Ensure clear customer and partner communication. Manage scope, risks, budgets, schedules, and interdependencies. Ensure quality delivery and executive status reporting. Facilitate post-project reviews and share lessons learned. Collaborate on sign-off tasks and contribute to process improvements and IP creation. 8+ years of consulting/professional services delivery, project management, or practice management Experience in end-to-end ownership including Financials, Customer/Stakeholder Management, strong negotiation skills and ability to influence without authority are essential. Proven, deep knowledge of a competing Tier 1 implementation methodology used to deliver large Cloud migration and modernization implementations will be considered. Working with offshore development organizations. Demonstrated ability to lead consulting teams comprising of 10+ senior level domain experts. Technical pre-sales or technical consulting experience OR equivalent experience Project Management Professional (PMP) certification. 2+ years of consulting, professional services, or related financial management experience (e.g., cost management, revenue forecasting). Strong executive presence and demonstrated ability to build, extend and maintain senior client relationships with CIO, CEO and CFO executive steering committee members and establish strong governance models and processes. Exceptional communication, team building and mentoring skills. Agile or Scrum Master certification.