HR Shared Services Support

Supports employees and managers by responding to inquiries and performing transactions using documented processes and policies. Supports straightforward testing to ensure updates and changes are successfully implemented. Supports in execution of transactions with vendors to ensure process delivery is correctly followed. Data Management Inputs employee data into Human Resources Information System (HRIS) database and/or documents activities as requested. Verifies data input to ensure accuracy by following established guidelines. Identifies and reports discrepancies in data to subject matter experts. Protects data privacy and adheres to confidentiality requirements. Supports the operational compliance in data handling by learning relevant policies, procedures, and processes. Handles both regular and sensitive data by following global and local statutory laws. Documentation Documents and updates processes, desk-top procedures, and knowledge-based content as requested. Documents and updates in a timely manner. Provides input for change on knowledge base content to the team lead. Uploads employee records into the Record Centre when performing data transactions. Reviews documents and reports related to employee records in Human Resources processes (e.g., new hire on-boarding, compensation, termination) and verifies their accuracy. Participates in information-gathering sessions with subject matter experts and stakeholders to understand reporting requirements. HR Central Services Customer Support Answers questions from employees and managers on how to use Human Resources shared services, platforms, and tools by using established templates and pointing resources to employees and managers. Learns the end-to-end service model. Supports employees and managers by responding to inquiries and performing transactions using documented processes and policies. Handles routine inquiries and transactions by referring to standard policies and procedures. Escalates issues to senior team members or triages inquiries to the appropriate queue. Triages inquiries to the appropriate queue. Process Management Reviews own performance metrics target and identifies opportunities for improvement. Shares input and/or suggestions of policy or process implementation based on employee feedback. Supplier/Vendor Management Supports in execution of transactions with vendors to ensure process delivery is correctly followed. Sends information/receive information from vendors to process queries. Maintains and upholds Human Resources established policies and procedures. This includes supporting or conducting audits related to these policies and procedures to ensure continued legal and professional compliance. Shared Services Process Development, Implementation, & Management Guides and partners with internal business partners on Human Resources polices, tools, strategies, and structures. This includes promoting, planning, and implementing Shared Services products aimed at supporting business outcomes, goals, and objectives. Bachelor's Degree in Human Resources (HR), Business, or related field OR equivalent experience. Bachelor's Degree in Human Resources (HR), Business, or related field AND 1+ year(s) work experience in HR operations, HR, or related field OR equivalent experience. EiP This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *