FULL_TIME
2-5
Technical Support Engineer
11/25/2025
You will own, investigate, and solve customer technical issues while collaborating with teams. Additionally, you will lead or participate in building communities and share your knowledge to enhance readiness.
Working Hours
40 hours/week
Company Size
10,001+ employees
Language
English
Visa Sponsorship
No
About The Company
Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters.
Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.
About the Role
Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Required: 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience. Strong understanding of Defender for Endpoint and Defender AV on Windows client/server Troubleshooting of scanning and performance issues Alert and Incident investigation Strong understanding of Defender for Endpoint and Defender AV on Linux and macOS Experience in the Linux platform
Key Skills
Technical SupportTechnical ConsultingInformation TechnologyTroubleshootingDefender For EndpointDefender AVWindowsLinuxmacOSScanning IssuesPerformance IssuesAlert InvestigationIncident Investigation
Categories
TechnologyCustomer Service & Support
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