Customer Success Account Management

11/25/2025

The role involves managing customer relationships and ensuring successful solution delivery by collaborating with key stakeholders. Additionally, it includes developing strategic roadmaps and prioritizing engagements to meet customer outcomes.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.

About the Role

- Customer Relationship Management - Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health, using partnerships with other account team leaders and lead orchestration across internal/external stakeholders. - Aligns with the account team to link Customer Success Plans with account plan priorities and develop bookable programs of work. - Customer Success Leadership - Delivery and Program Management - In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. - Technical Relevance - Leverages foundational industry, technical expertise, and visionary mindset to enable customer success. Required/Minimum Qualifications - Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience - OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field ANDexperience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience - OR equivalent experience. Additional Preferred Qualifications - Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience - OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience - OR equivalent experience. - Solid years relevant work experience within customer industry. - Business acumen and extensive experience of driving value based business dialogues. - Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification. - Project Management Institute (PMI) or equivalent Project Management certification.

Key Skills

Customer Relationship ManagementProgram ManagementCustomer SuccessSolution DeliveryPractice ManagementConsultingPortfolio ManagementBusiness AcumenITIL CertificationProject Management CertificationTechnical ExpertiseStrategic RoadmapsStakeholder EngagementExecutive ExpectationsIndustry KnowledgeValue-Based Business Dialogues