Program Manager II

Working with the strategic enterprise customers and partners, you will deliver high-quality, sticky and transformative Copilot agents while helping enterprise customers shape their AI platform strategy powering enterprise business workflows and experiences. - Work with our most strategic customers across C-suite, architects and developers from Enterprise Markets to help them envision, build and deploy AI agents. - Act as a credible point of contact for customers by providing consistent and relevant product guidance on AI Agents tech strategy, M365 Copilot platform, identify potential customer scenarios, engagement opportunities to help drive mindshare and usage of M365 Copilot Platform. - Explore the customer problem space and key requirements, pitch the potential of generative AI to transform business processes, lead envisioning and UX through with developers to build, ship and adopt Copilot-extending solutions into production to drive usage. - Bring voice of developer and voice of customer back to the platform feature crew and help drive backlog prioritization, envisioning and spec'ing of new, innovative extensibility features, informed by market feedback. - Collaborate extensively with our global team of customer experience program managers to share best practices, learnings and bring the same back to in region customer engagements. - Develop and drive depth and scale engagement programs to strengthen the ecosystem in-market in close partnership with sales and customer success teams in region. - Work with strategic customers to drive adoption and understand feedback ISV built Copilot Agents and Connectors can further invest into enhancing the value and user experience. - Unblock adoption, deployment and engagement of M365 Copilot extensibility platform and the Copilot Agents for strategic customers and help them realize business value or ROI. - Ensuring success for the developer and customer at each stage of the funnel - both selectively and at scale - Research, contextualize and evangelize frontier solutions, technology trends and opportunities to drive longer-term investments and product shifts. - Cover multiple regions in Eastern Hemisphere and work with peer product teams in the Americas and Europe (occasional flexibility around work schedules is expected). Required Qualifications: - Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in engineering, product/technical program management, data analysis, or product development - OR equivalent experience. - Previous experience with proven success in working on commercial customer facing engagements or/and product partnerships. - Previous business development and/or GTM-facing PM experience beneficial. - Strong executive presence and ability to think analytically and creatively on your feet in case of customer escalations and objection handling. - The ability to think creatively and critically about product features and user scenarios in the enterprise space. - Demonstrated ability of very strong product thinking and a growth mindset. - Demonstrated ability to evaluate, critique, and recommend improvements on software user experiences and interface design. - Experience presenting to senior product/IT management, technical product/IT staff and end users; able to pivot quickly and adapt messaging to suit a range of audience technical levels and requirements. - Excellent written and verbal communication/presentation skills through all levels of the organization, technical and non-technical. - Ability to hold technical discussions, go deep in technical areas, when required with support of platform architect and internal developer support programs. Preferred Qualifications: - Bachelor's Degree AND 5+ years' experience in product/service/project/program management or software development - OR equivalent experience. - Recent experience driving generative AI-based solutions (RAG, GPT, LLM) and general awareness of the rapidly-evolving AI, especially generative AI landscape. - The ability to wear many hats and speak many language - from business to product to design to technical - learn quickly and change direction when needed. - Strong project management, growth hacking, leadership and cross-group collaboration skills. - Innate curiosity and ability to self-start in an ambiguous, highly autonomous and rapidly changing startup environment. - Good problem-solving skills and ability to think strategically on the feet.