Business Development Representative

Description

Detroit's Best Dealership Team is Here. Join our team as a Business Development Representative (BDC Rep) at one of the fastest growing Buick GMC dealerships in the Midwest, which has been ranked as a Top Workplace by the Detroit Free Press 7 years in-a-row (2019-2025).

The Business Development role is one of the most critical roles at our dealership. You're the first voice to our guests when they consider our dealership when calling, emailing us, or chatting online. Your ability to quickly answer questions, provide information, and use our state-of-the-art technology will separate us and show how different we are from other dealerships in the market.

While this is not a customer-facing role in the traditional sense of meeting and greeting the customer in person, your efforts are paramount in creating a comfortable, welcoming experience and building a relationship of trust before the guest ever arrives on our campus.

You would work five days a week, including up to one Saturday per month, with a compensatory day off. The position pays hourly, with a significant component of pay based on performance (how many people you work with visit the store and eventually purchase). We offer competitive pay and benefits such as Health and Dental Insurance, a matching 401k retirement program, short and long-term disability, a great company culture, and much more.

Job Responsibilities

• Interacting with guests via phone, email, video, and online chat to answer questions and encourage visits
• Active selling of vehicle benefits and features and dealership before a guest comes to the dealership
• Excellent guest service and communication skills, giving advice and providing real solutions
• Being the first friendly voice in one of the most significant purchase decisions our guests make in their lives
• Use of state-of-the-art online technology (including video) to follow up with our guests and provide unique, memorable responses
• Quoting lease and purchase payments to customers using our state-of-the-art desking/quote calculation system

Qualifications

• At least one previous role based on strong customer/guest service
• Strong communication skills (both verbal and written) and be open to taking short videos for customers
• Active interest in working in a fun, competitive environment based on teamwork and camaraderie
• Experience and comfort working with technology (computers, mobile phones, video)
• Outstanding organizational and multi-tasking skills
• Willingness to submit to a pre-employment background check and drug screening