Duty Manager

11/25/2025

Manage and supervise all tasks of the staff to ensure the highest quality of service is delivered. Communicate regularly with the Front Office Manager on all matters related to guest services and hotel operations.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

About the Role

Company Description

Sofitel Bangkok Sukhumvit is a Green Globe-certified luxury hotel located in the vibrant heart of Sukhumvit where French elegance meets authentic Thai culture. Blending understated luxury with warm hospitality, the hotel offers an oasis of refinement amid the energy of Bangkok.

Our 345 rooms and suites are thoughtfully designed with a fusion of Thai accents and French art de vivre, providing guests with both comfort and style alongside sweeping views of the cityscape. Guests seeking an elevated stay can enjoy Club Millésime on the 31st floor, an exclusive lounge offering afternoon tea, evening canapés and panoramic views of Bangkok.

Dining is a highlight at Sofitel Bangkok Sukhumvit with signature experiences including Belga Rooftop Bar & Brasserie, serving modern Belgian cuisine, Bella Sera Restaurant for international flavors, Maison Mizuki whiskey and cocktail bar and Le Macaron for a refined French afternoon tea.

The hotel also serves as a premier destination for meetings and events, featuring 12 versatile venues across three floors - including a pillarless ballroom and state-of-the-art MICE-certified facilities.

At Sofitel Bangkok Sukhumvit, our Heartists embody passion, creativity and style, crafting unique moments that bring French elegance and Thai warmth to life for every guest.

Job Description

Manage and supervise all tasks of the staff to ensure the highest quality of service is delivered and departmental standards are consistently met.
Communicate regularly with the Front Office Manager on all matters related to guest services and hotel operations.
Maintain a management presence at all times by assisting with guest needs and handling complaints tactfully and efficiently.
Required to make objective decisions and handle complaints or emergencies in a calm, professional, and level-headed manner.

Qualifications

At least 2 years of experience in a similar role.
Excellent customer service skills with a passion for creating memorable guest experiences.
Strong analytical and problem-solving abilities.
Good communication skills in English, both written and verbal.

Additional Information

Key Skills

Customer ServiceAnalytical SkillsProblem-SolvingCommunication Skills