Service Communications Advisor

Elevare Branding is a forward-thinking agency dedicated to refining how brands communicate, connect, and grow. We partner with companies that seek clarity, creativity, and consistency in the way they present their identity to the world. Our culture values innovation, professionalism, and the power of strategic messaging. At Elevare Branding, we believe every interaction is an opportunity to build trust, inspire loyalty, and elevate the customer experience.

We are seeking a Service Communications Advisor who will serve as a key link between our clients and their audiences. In this role, you will support the development and delivery of clear, compelling communications that enhance service interactions, strengthen customer relationships, and uphold brand excellence. This is a great opportunity for someone who enjoys client communication, structured messaging, and ensuring that every detail aligns with brand standards.

Responsibilities

• Assist in crafting service-focused communications, including email templates, client notices, and customer updates.

• Maintain alignment between service messaging and established brand voice guidelines.

• Review and refine client communications to ensure clarity, accuracy, and consistency.

• Collaborate with internal teams to understand service needs and translate them into effective messaging.

• Monitor client feedback to identify areas where communication can be improved or optimized.

• Support the creation of communication strategies designed to improve customer experience and response quality.

• Ensure timely delivery of all communication materials and documentation.

• Strong written and verbal communication skills.

• Ability to adapt messaging to specific audiences and objectives.

• Solid organizational skills and attention to detail.

• Capacity to work independently and collaboratively within a fast-paced environment.

• Professional demeanor and commitment to maintaining high standards in client communication.

• Proficient with office and communication tools.

• Competitive salary ($54,000 – $58,000 per year).

• Opportunities for growth and professional development.

• Supportive and collaborative work environment.

• Flexible work structure depending on project needs.

• Exposure to diverse industries and brand communication strategies.

• Stable full-time position with consistent workflow and clear advancement pathways.