Customer Service Liaison

Elevare Branding is a forward-thinking agency dedicated to refining how brands communicate, connect, and grow. We partner with companies that seek clarity, creativity, and consistency in the way they present their identity to the world. Our culture values innovation, professionalism, and the power of strategic messaging. At Elevare Branding, we believe every interaction is an opportunity to build trust, inspire loyalty, and elevate the customer experience.

We are seeking a highly organized and customer-focused Customer Service Liaison to join our team in Boston. In this role, you will serve as the primary contact between clients and our internal departments, ensuring a smooth, responsive, and professional experience at every touchpoint. This position is ideal for individuals who enjoy problem-solving, communication, and contributing to a dynamic environment where quality and client satisfaction are top priorities.

Responsibilities

• Serve as the main point of contact for client inquiries and service requests.

• Coordinate communication between clients and internal teams to ensure timely and accurate follow-up.

• Maintain detailed records of client interactions, requests, and solutions.

• Assist with project coordination by relaying updates, gathering information, and supporting workflow.

• Provide clear, professional, and client-centered communication at all times.

• Identify opportunities to enhance client satisfaction and streamline service processes.

• Support day-to-day administrative tasks related to customer service operations.

• Strong communication and interpersonal skills.

• Exceptional organizational abilities and attention to detail.

• Ability to manage multiple tasks while maintaining a professional and polished approach.

• Reliability, punctuality, and a proactive mindset.

• Comfortable working in a fast-paced, client-oriented environment.

• Basic proficiency in office and administrative software tools.

• Competitive salary between $52,000 and $57,000 per year.

• Opportunities for professional growth and advancement within the company.

• Supportive and collaborative work environment focused on long-term development.

• Skill-building and training opportunities to enhance your professional profile.

• Stable full-time position with consistent responsibilities and meaningful impact.