Technical Support Engineering

11/26/2025

You will own, investigate, and solve customer technical issues while collaborating within and across teams. Additionally, you will lead or participate in building communities with peer delivery roles and share your knowledge.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.

About the Role

Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. * Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. * You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Qualifications Required Experience: - 5+ years of technical support, technical consulting, or information technology experience OR - Bachelor's Degree in Computer Science, Information Technology (IT), or a related field AND 3+ years of technical support, technical consulting, or information technology experience. Technical Skills: - NodeJS Development and Troubleshooting: Extensive experience with NodeJS, including both front-end and back-end frameworks like ReactJS. - Build Tools and Package Management: Expertise in using Node's build tools, package management, and deployment in cloud/on-prem environments. - Single Page Application Frameworks: Strong knowledge in developing and troubleshooting Single Page Application frameworks such as ReactJS and Angular, as well as backend frameworks like ExpressJS. - Linux Operating System: Proficiency in Linux OS, with the ability to troubleshoot system performance issues using built-in tools. - Azure Cloud: Strong understanding of Azure Cloud concepts. - Networking: Basic understanding of Cloud and On-prem Network concepts. - Web and Application Servers: Experience with at least one Open Source Web server and application server, with strong skills in tuning them as per application needs. - Docker: Basic understanding of Docker, including the ability to create images, run containers, and troubleshoot container application issues. - Monitoring Tools: Basic knowledge of monitoring tools like App Insights, Azure Monitor, etc. (good to have). - Az900 and Az204 is a must have Additional Skills: - Open Source Contributions: Contributions to the open source community are a plus. - Certification: AI 900 certification is a good to have. - Teamwork: Strong team player with the ability to collaborate effectively with others. Language Qualification English Language: fluent in reading, writing and speaking.

Key Skills

NodeJS DevelopmentTroubleshootingBuild ToolsPackage ManagementSingle Page Application FrameworksLinux Operating SystemAzure CloudNetworkingWeb ServersApplication ServersDockerMonitoring ToolsOpen Source ContributionsTeamwork