Onsite Technician 1st / 2nd Level Support (m/w/d)

11/26/2025

Assist clients with first and second level support on workstations and mobility devices. Provide support for computer systems and mobile devices, ensuring excellent customer service throughout.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change. In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand. As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy: Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania). Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week. Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives. For a no-obligation quote, we offer a free benchmark on the status of your technological services. Digitalizing your processes is a matter of how, not if. As soon as possible, not when. Why not be supported by experts?

About the Role

Company Description

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics

Everience operates in the Benelux and internationally and has 16 sites in Europe.

The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...

Job Description

Assist the client with first and second level support on workstations, mobility devices
Assist with infrastructures (installations, replacement, change, relocation, removal)
Provide support for computer systems in case of hardware and software incidents
Provide support for mobile devices (iPad, iPhone,) in case of software incidents
Provide support of inventory units (monitors, local printers, local scanners, and notebook docking stations) as well as support for local network printer systems
Receive materials and spare parts, inventory, prepare for installation, install, and ensure feedback to customers
Always demonstrate excellent customer service

Qualifications

Technical/Business Skills

Good technical knowledge of workplace environment and end-user services: Windows environment, Office 2016 and 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory.
Monitoring and reporting of the production environment (dashboards, KPIs).
Monitoring and improvement of procedures and documentation.
Basic knowledge of Apple environment (iPhone).
Incident and request processing (ITIL – ticket tracking).
IT Support experience in a large enterprise environment.

Essential experience/skills

At least 3 years of onsite support and customer care is required.
Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit.
Motivation and real desire to improve and learn.
Organized, able to work independently, pragmatic, and hands-on approach.
Spoken languages: English (fluent) AND French
Strong oral and writing skills adapted to a professional environment.

Additional Information

All our positions are open to people with disabilities

Key Skills

Windows EnvironmentOffice 2016Office 365Mobile ServicesMail ServicesCollaboration ToolsMS TeamsApple EnvironmentITILIncident ProcessingCustomer ServiceInterpersonal SkillsAnalytical SkillsTeam SpiritOrganizational SkillsTechnical Support