Teamlead IT Support (m/w/d)

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics

Everience operates in the Benelux and internationally and has 16 sites in Europe.

The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...

Key Responsibilities

• Lead and support a team of IT technicians and support staff.
• Coordinate and oversee daily IT operations, ensuring high availability of systems.
• Manage and improve POS systems, order management platforms, reservation tools, and digital payment solutions specific to the restaurant business.
• Act as the liaison between IT and restaurant operations to ensure smooth technology integration.
• Identify process improvement opportunities and lead implementation.
• Oversee IT support requests and ensure timely resolutions.
• Develop and maintain documentation for systems, processes, and procedures.
• Assist in the rollout of new software or hardware across multiple restaurant locations if needed.
• Ensure network security, data integrity, and compliance with privacy regulations.
• Provide on-site support in Wilrijk, with possible visits to other branches if applicable. Requirements 
• Competitive salary and benefits.
• Opportunity to influence and shape IT infrastructure in a modernizing sector.
• Room for growth and leadership development.
   

• Proven experience in an IT leadership or senior support role.
• Background in IT within the hospitality or restaurant industry is highly preferred.
• Strong understanding of restaurant tech: POS systems (e.g., Lightspeed, Oracle Micros), kitchen displays, payment terminals, reservation systems, etc.
• Hands-on knowledge of networking, hardware, Windows/Mac systems, and cloud services.
• Excellent communication and organizational skills.
• Ability to manage a small team and multiple priorities efficiently.
• Fluent in Dutch and English; French is a plus.
• Based in or willing to commute to Wilrijk five times per week. What We Offer
• A dynamic working environment in a growing hospitality-focused business.

Workload: 5 days per week / 8 hours per day on client site support

All our positions are open to people with disabilities