Partner Technical Advisor - Sales Advisor, Japan

11/26/2025

Drive Delivery Partner performance through operational levers and manage complex customer escalations to resolution. Monitor customer and partner satisfaction while providing insights and recommendations to exceed targets.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.

About the Role

Drive Delivery Partner performance via operational levers e.g. training & quality, as well as owning & tracking any get to green plans Driving results through collaboration and innovation with both Delivery Partner and internal stakeholders Identify and remove sales blockers, across all aspects e.g. process, procedure blockers Manage complex customer escalations to resolution, taking live volumes and using insights learned to help prevent future escalations Proactive in identification & prevention of issues through Delivery Partner feedback, process review, performance analysis & readiness Monitor customer and partner satisfaction - making recommendations and adjustments required to exceed targets Provide insights from customer to internal stakeholders also offering feedback relevant to marketing that will help better enhance sales Review and provide gap analysis to both Delivery Partner and internal stakeholders on overall sales lifecycle experience Smooth implementation of tools, trainings and processes - ensuring operational risks are identified and mitigated Engage with Delivery Partner and internal sales teams on mission critical operational escalations Provide subject matter expertise on tools, readiness and processes to internal stakeholders Hands on experience with sales/pre-sales or customer retention, minimum 3 years Deep operational experience working with Delivery Partner's day to day Proven experience in resolving customer and Delivery Partner issues Ability to collaborate and build relationships with internal stakeholders and vendors/Delivery Partners Experience of working across different industry segments Ability to identify opportunities for improvement in performance and processes Analytical skills and Drive Results through Influencing, including leveraging Copilot agents Has exceptional verbal and written communication skills Self-motivated, independent thinker who can deal with ambiguity Previous experience with services delivery desired Business level Japanese and English This position requires submitting a resume in English. The interview will also be conducted in English

Key Skills

SalesCustomer RetentionOperational ExperienceCollaborationRelationship BuildingAnalytical SkillsProblem SolvingCommunication SkillsProcess ImprovementTrainingQuality ManagementEscalation ManagementPerformance AnalysisFeedback MechanismSubject Matter ExpertiseJapanese Language ProficiencyEnglish Language Proficiency