Account Manager I (Remote)

11/26/2025

The Account Manager is responsible for ensuring customer satisfaction and maintaining strong client relationships. They will communicate with clients, resolve complaints, and collaborate with internal departments to meet customer needs.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

Visit: https://simera.me 🌎 As our global landscape evolves, geographical barriers should not limit career aspirations or a company's pursuit of exceptional talent. Simera brings forth an AI-hiring engine that reshapes remote employment. For businesses focused on crafting exceptional remote teams, Simera is your all-in-one answer. With our AI-powered global platform, you get elite, vetted professionals without the hassle. Beyond sourcing, we shoulder the challenges of training, onboarding, and day-to-day management. From international compliance to GDPR-certified processes and payroll, we've got you covered, letting you zero in on what you do best—growing your business. And remember, with our "No Upfront Costs" policy, you pay only when we find your match. Choose Simera for a seamless, user-centered remote teaming experience. Through Simera, professionals unlock access to international positions, have their competencies verified by advanced AI, and can upskill with courses designed to enhance their market standing. We strongly advocate for equal opportunities, ensuring every individual, regardless of location, has an equal footing in the global job market. Join us in reshaping the future of remote work, seamlessly connecting businesses with the talent they deserve and professionals with unmatched opportunities.

About the Role

A successful  should be flexible enough to handle a variety of duties that pertain to your firm and clients. Their main responsibility is to make sure a company’s customers are happy, so they continue to do business with the organization. Here are some specific daily duties you may wish to include in your Account Manager job description: <ul style="box-sizing: inherit; margin-top: 0px; margin-bottom: 1rem; font-family: "><li style="box-sizing: inherit; font-family: ">Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed</li><li style="box-sizing: inherit; font-family: ">Building strong client relationships to maintain old business and acquire new customers</li><li style="box-sizing: inherit; font-family: ">Collaborating with various internal departments to ensure they fulfill all customer requests</li><li style="box-sizing: inherit; font-family: ">Resolving complaints and keeping track of all processes that pertain to the client’s desires</li><li style="box-sizing: inherit; font-family: ">Acting as the client’s representative in a firm to ensure their demands are met with a focus on improving the customer experience</li><li style="box-sizing: inherit; font-family: ">Collecting and analyzing data concerning consumer behavior to understand changing needs * By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.</li></ul>

Key Skills

Client CommunicationRelationship BuildingCollaborationComplaint ResolutionCustomer ExperienceData Analysis