Doorman

11/26/2025

The Doorman welcomes guests and assists them in and out of vehicles, ensuring a gracious and courteous experience. They also manage vehicle parking procedures and coordinate with security for safety implementation.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

About the Role

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner. Extend particular assistance to children, elderly and disabled.
Inform guests of vehicle parking procedures, if necessary, and direct Valet Parkers accordingly.
Attend review of daily event sheet with Bell Captain and be familiar with regular guests.
Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city to provide accurate information.
Assist Valet Parkers in issuing valet ticket to guests.
Direct flow of traffic at hotel driveways ensuring maximum safety.
Coordinate with security for the strict implementation of safety procedures.
Handle guests’ luggage promptly and professionally, using safe handling techniques.
Deputize for Bellmen when necessary in retrieving/loading guest items from cars, busses, vans and carts.
Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items to hotel lobby.
Ensure that all luggage’s are retrieved and loaded/unloaded on to/from correct vehicle with guest. Always re-confirm with guests that correct number of luggage had been loaded/unloaded before allowing the vehicle to move.
Respond to queries positively.
Follow department policies, procedures and service standards, including all safety policies.
Report “Lost & Found” items.
Perform other duties as assigned and requested.

Qualifications

Passion for Guest Service
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Strong interpersonal and problem solving abilities
Excellent presentation and communication skills
Highly responsible & reliable
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Key Skills

Guest ServiceOrganizational SkillsInterpersonal SkillsProblem SolvingPresentation SkillsCommunication SkillsReliabilityTeamworkAttention to DetailCalmnessCourteousness