REGIONAL MANAGER - CENTRALIZED SCHEDULING

11/26/2025

The Scheduling Manager leads labor planning and scheduling, ensuring optimal staffing across gaming and hospitality operations. This role involves overseeing labor forecasts, staffing models, and scheduling practices to align with business demand and service standards.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates five other Seminole Casinos; in Coconut Creek and Hollywood, in Immokalee near Naples, and on the Brighton Reservation. Seminole Gaming is committed to fostering diversity, equity and inclusion. The Office of DE&I was established in 2021 as a way to formally integrate our company values and mottos into our daily business operations. Its mission is to ensure that DE&I principles are used when making critical business decisions. We aspire to be known and respected for equitable and socially responsible practices. Seminole Gaming is committed to fostering diversity, equity and inclusion. DE&I aims to address the needs of all team members – including Native Americans, women, LGBTQ+ community, people of color (BIPOC), people with disabilities and military veterans. Diversity: is the celebration of differences and leveraging those difference to produce stellar results. Equity: is a process of seeking fairness through deliberate and intentional actions. Inclusion: is when everyone has the freedom and comfort to express their thoughts, ideas, and opinions in a safe, trusting, and open environment.

About the Role

Overview

POSITION SUMMARY:

The Scheduling Manager leads the labor planning and scheduling function, ensuring optimal staffing across all gaming and hospitality operations. This role oversees the implementation labor forecasts, staffing models, and scheduling practices that align with business demand, service standards, and labor compliance requirements. The manager directs a team of Scheduling Analysts and partners with Operations, HR, and Finance to balance workforce efficiency, service quality, and cost control.

Responsibilities

ESSENTIAL FUNCTIONS:

Scheduling oversight

Review and approve significant scheduling adjustments (e.g., leave allocations, special staffing circumstances, overtime overages, above-ceiling adjustments, incremental hiring)
Oversee and revise staffing schedules produced by scheduling analysts to ensure alignment with demand forecasts and service standards

Workforce planning & forecasting

Communicate enterprise-wide labor forecasts from corporate team to cross-functional stakeholders across all gaming & hospitality functions
Translate forecasted labor requirements into actionable staffing plans across functions
Overlay event scheduling, promotions, and other marketing material dates with staffing plans to ensure proper meeting of labor supply to demand

Team leadership & development

Be able to lead and develop scheduling analysts to create high preforming scheduling teams
Establish clear performance objectives, training plans and development paths for team members to reach success
Safeguard standards and provide actionable feedback for scheduling analysts to ensure scheduling excellence

Stakeholder communication and collaboration

Consult with senior management and functional leaders to align demand forecasting requirements and staffing goals
Communicate scheduling updates, labor trends, and opportunities to optimize labor scheduling to key stakeholders

Qualifications

KNOWLEDGE OF:

Deep understanding of workforce planning software; prior experience with Virtual Roster, Kronos, Amadeus, or RMS preferred
Experience in casino, hospitality, or large-scale frontline operations (5+ YOE in casino scheduling preferred)
Extensive managerial experience managing small, cross-property teams (3+ YOE managing preferred)
Strong ability to communicate concisely across leadership levels
Ability to manage multiple team members and meet variable timelines across multiple locations

ABILITY TO:

Present performance and workforce insights to senior leadership & functional leads
Create & oversee team training & knowledge upskilling to ensure scheduling excellence
Lead reviews on analysts' outputs (functional schedules)
Hold QBR (or equivalent) to ensure labor scheduling portfolio is on track and that gaps are addressed quickly

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

Reports to Seminole Hard Rock Support Services Workforce Management/Workforce Analytics

Key Skills

Workforce Planning SoftwareLabor ForecastingStaffing ModelsScheduling PracticesTeam LeadershipPerformance ObjectivesTraining PlansStakeholder CommunicationCasino OperationsHospitality OperationsLabor ComplianceCross-Functional CollaborationScheduling ExcellenceLabor TrendsCost ControlScheduling Analysts