Nursing Operations Manager, Provider Services

Description

Soleo Health is seeking a Nursing Operations Manager, Provider Services in Dublin, OH. Join us in Simplifying Complex care!

Soleo Health Perks:

• Competitive Wages  
• 401(k) with a Match 
• Referral Bonus    
• Paid Time Off 
• Great Company Culture  
• Annual Merit Based Increases 
• Paid Parental Leave Options 
• Affordable Medical, Dental, & Vision Insurance Plans 
• Company Paid Disability & Basic Life Insurance 
• HSA & FSA (including dependent care) Options 
• Education Assistance Program   

The Position:

The Nursing Operations Manager, Provider Services is responsible for overseeing the operational and clinical nursing services within managed and affiliated provider locations. This role combines clinical expertise with strategic operational management to ensure high-quality patient care, operational efficiency, regulatory compliance, and team collaboration. 

Responsibilities include:

• Manages direct and indirect skilled nursing care to patients. Such provisions of care include but are not limited to:
• Patient assessment, clinical and environmental
• Patient and caregiver teaching
• Skilled nursing care
• Implementation of physician orders
• Monitoring patient response
• Response to emergency patient needs
• Psychosocial support
• Collaborate with the Senior Nurse Manager to plan, organize, and execute clinical and operational activities that align with organizational goals and strategic initiatives.
• Responsible for direct training and onboarding of clinical staff as directed by the Senior Nurse Manager.
• Assures that departmental staff complete orientation, maintain clinical competence, participate in continuing education, receive counseling, and are evaluated in a timely manner.
• Assist with interviewing and hiring of nursing staff as requested by the Senior Nurse Manager.
• Assist with designing and revising instructional materials including training manuals, facilitation guides, teaching aids, assessments, training activities, and auditing tools.
• Assess client needs on an on-going basis and work with the Senior Nurse Manager to ensure the client needs are handled efficiently.
• Respond to inquiries and assistance requests from the Virtis team members.
• Work with the procurement, billing and clinical teams as needed to assist with inventory reconciliations. 
• Coordination of patient care including denial support during the Intake process.
• Manage clinical nursing staff as directed by the Senior Nurse Manager.
• Foster a team attitude between clients and Virtis Health departments.
• Embrace all company strategic objectives, policies, and procedures, AIC standards, accreditation standards and other appropriate state and federal regulations.
• Adhere to Standards of Conduct as defined in company handbooks, guides and manuals.
• Reports to the Senior Nurse Manager any known or suspected violations of policies and procedures, regulations or standards of conduct.
• Assist with EHR training and clinical template development.
• Frequent travel to client offices will be required for this role.

Schedule:

• Full Time, Hybrid, Monday to Friday 8am - 5pm
• Travel is expected at least 50%
• IgNS certification preferred, but not required

Requirements

• Graduate of an accredited school of nursing; Bachelor’s in Nursing (BSN) preferred
• Current RN licensure in good standing as required by the state(s) of practice (will require multiple individual state licenses)
• Minimum of 5 years in nursing practice within relevant fields such as home infusion, specialty infusion, or critical care, with a minimum of 2 years in an operations or management role.
• Strong knowledge of healthcare operations, EHR and IT interfaces.
• Excellent written and verbal communication, with proficiency in MS Office (Word, Excel, PowerPoint).
• Advanced certifications (e.g., CRNI, IgCN) are a plus.
• Ability to manage multiple complex projects in a fast-paced clinical environment.

About Us: Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference! 

Soleo’s Core Values:

• Improve patients’ lives every day 
• Be passionate in everything you do 
• Encourage unlimited ideas and creative thinking 
• Make decisions as if you own the company 
• Do the right thing 
• Have fun! 

Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.   

Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor. 

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