Question
FULL_TIME
2-5

Retail Assistant Manager | Ballarat

11/26/2025

As an Assistant Store Manager, you will support the Store Manager in leading a passionate team to deliver exceptional customer service. You will also be responsible for mentoring team members, managing stock, and maintaining visual merchandising standards.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

No

About The Company
We are the Petstock Group, a network of energetic and passionate businesses, brands and pet lovers coming together that champion the health and wellbeing of our pets. A community of over 20 businesses, offering animal care products, food and services, grooming and training, re-homing and adoption, veterinarian services and a foundation that continues to improve the lives of animals everyday. Our Values - Inspired by pets, to grow as people. Our connections with pets help us grow as people. At the Petstock Group, together we live by this truth & we are continually inspired by pets and animals to be better people, both in our careers and our everyday life. Turn inspiration into impact...We are inspired by pets and animals to take action and make a positive impact for people, pets and the planet. Build family spirit...We treat people in a genuinely supportive and caring way, creating the feeling of one big family. Have courage to adapt and grow...We are proactive and can adapt to change, so we are not afraid to think big or create our own path. Our diversity makes us better...We are a diverse team with varying strengths, so we welcome everyone to proudly be themselves. Celebrate, have fun and share happiness...We are passionate people, spreading joy and fun with our colleagues, customers and communities. Imagine if, every day, you had the opportunity to impact the wellbeing of people, pets and the planet. With Petstock Group…you can! Discover your Petstock pathway today.
About the Role

Join a passionate team where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet!

  • Award-winning programs that support career growth, with a new leadership development program underway
  • Team member, family & pet benefits across Petstock Group & Woolworths Group 
  • Free access to mental health, financial & wellbeing support services 

As an inspired member of the Petstock Group, our connections with pets help us grow as people. At the Petstock Group, together we live by this truth. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.

Take on the role of Assistant Store Manager at Petstock and support the Store Manager in leading a passionate team to deliver the world-class customer service we’re known for, playing a key role in the success of the Petstock Group.

With a fun, friendly, and inclusive culture, you’ll have every opportunity to grow your career within our retail operations team.

Why Petstock is the Place for You

  • Free access to Sonder our wellbeing, safety, and mental health support service
  • From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger. Because giving back, together, is what we do! 
  • Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave 
  • Health and wellness services at a great corporate discount 
  • Exclusive access to Workplace Banking 
  • We’re built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet

A Peek Into Your Petstock Day 

  • Lead by example, mentoring and inspiring your team daily
  • Support your Store Manager in coaching the team to achieve and develop their knowledge and skills
  • Lead from the front by consistently providing an exceptional customer experience
  • Create strong safety mindset, committed to fostering a culture of safety within your team
  • Support your Store Manager to manage stock effectively, ensuring accuracy and that the team follows stock integrity processes
  • Assist in managing visual merchandising (VM) of stock displays, ensuring VM standards are consistently maintained
  • Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services
  • Recruit, onboard, and induct high-calibre new team members
  • Create a fun, supportive in-store culture where your team loves coming to work every day
  • Proactively support local marketing opportunities and sponsorships

Do you have the below experience and looking to take the next step in your career? 

  • Experience in a similar store leadership role or ready to take that next step up in your retail management career
  • Demonstrated drive to achieve and exceed sales targets
  • Strong leadership with the ability to motivate and build a high-performing teams whilst fostering a positive culture
  • Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks
  • Ability to drive safe Work, Health & Safety practices
  • Established business acumen
  • Ability to be flexible and adapt to changing work environment
  • Strong interpersonal skills with the ability to build relationships and rapport with customers and the wider team

If this is the opportunity you’ve been looking for and you love Pets as much as we do, apply today! 

Follow us on LinkedIn to keep up to date on life across our various brands - http://www.linkedin.com/company/petstock

In our effort to support People, Pets & Planet, we’re proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation
 

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.    

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves. 

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community. 

Key Skills
LeadershipCustomer ServiceTeam ManagementSales Target AchievementStock ManagementVisual MerchandisingRecruitmentInterpersonal SkillsSafety PracticesAdaptabilityCoachingCommunity EngagementMentoringPet Care KnowledgePositive Culture Building
Categories
RetailManagement & LeadershipCustomer Service & Support
Benefits
Free Access To Mental Health Support ServicesHealth And Wellness Services At A Great Corporate DiscountExclusive Access To Workplace BankingOpportunity To Purchase Up To 2 Weeks Of Additional Paid Leave4 Weeks Of Paid Parental Leave
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